https://helpforum.sky.com/t5/Sky/Viewing-card-not-authorised/m-p/4544958#M146264 <P>I ordered Sky Q to be installed but when the engineers came&nbsp; they could not install as we have some large trees at the back. I have a Sky Q card here but need to know what card&nbsp; number is registered against me account - the old one or this new one. I am not confident to change them without this information and don't want to mess up the whole system in the process.</P> Wed, 24 Jan 2024 09:31:07 GMT Rovers58 2024-01-24T09:31:07Z https://helpforum.sky.com/t5/Sky/Viewing-card-not-authorised/m-p/4544958#M146264 <P>I ordered Sky Q to be installed but when the engineers came&nbsp; they could not install as we have some large trees at the back. I have a Sky Q card here but need to know what card&nbsp; number is registered against me account - the old one or this new one. I am not confident to change them without this information and don't want to mess up the whole system in the process.</P> Wed, 24 Jan 2024 09:31:07 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-not-authorised/m-p/4544958#M146264 Rovers58 2024-01-24T09:31:07Z https://helpforum.sky.com/t5/Sky/Viewing-card-not-authorised/m-p/4544962#M146265 <P>Swap to the new Sky Q card and Try performing a <STRONG>New Install</STRONG>, the old card is now disabled<BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">See question <STRONG>Q21</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq.php?dark#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG></DIV> <P>&nbsp;</P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em;">Additional help with your viewing card can be found <STRONG><A title="Sky viewing card help" href="https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus" target="_blank">here</A></STRONG></DIV> Wed, 24 Jan 2024 10:03:04 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-not-authorised/m-p/4544962#M146265 Annie+UK 2024-01-24T10:03:04Z