topic Sky plus multi room returning box in Sky+

Sky plus multi room returning box

Checked62 — Tue, 23 Jan 2024 17:31:14 GMT

Hello I just want to confirm. I called today and couldn't understand the person I was talking and they couldn't understand me with my accent. Add in being a pensioner and my hearing not being 100% and it wasn't a smooth conversation. I am cancelling my multi room but keeping my sky. I have a sky plus box in my room that has multi room and was told they would send out packaging to return it. I don't want it but I was under the impression we keep sky plus boxes and just return sky q boxes. I just don't want to 1) not chase it up if the box doesn't arrive as I assumed it doesn't get returned and then get charged and 2) have the difficulty of taking the box to a post office etc if I don't have to. Many thanks if anyone official can get in touch. I just go round in circles in live chat

Re: Sky plus multi room returning box

Annie+UK — Tue, 23 Jan 2024 17:34:45 GMT

You don't have to return Sky+ equipment as you own it 🙂

Re: Sky plus multi room returning box

Checked62 — Tue, 23 Jan 2024 17:42:00 GMT

See I thought that but the person (whose English wasn't great) was insistent I need to return it

Re: Sky plus multi room returning box

Annie+UK — Tue, 23 Jan 2024 17:43:06 GMT

@Checked62 wrote:

See I thought that but the person (whose English wasn't great) was insistent I need to return it

They are wrong and need retraining 😞

Re: Sky plus multi room returning box

Daniel0210 — Tue, 23 Jan 2024 17:46:45 GMT

@Checked62

No one 'official' will get in touch but the advice from @Annie+UK is correct.

Re: Sky plus multi room returning box

Checked62 — Tue, 23 Jan 2024 17:47:20 GMT

Many thanks