topic Re: Moving house problem in Sky+

Moving house problem

Crawfj10 — Mon, 22 Jan 2024 14:46:23 GMT

Hi, I'm moving house in a couple of days. I've been trying repeatedly to register the move through the 'Moving Home' section of the Sky website, but every time I put in the postcode details the site comes back with an error message and a note to come back later.

The postcode is correct as my son has tried it from his Sky account, all fine there.

My move is simple - I have Sky+ now and wish to have the same set up in my new home (lots of reasons for this, I know the benefits of Sky Q and the various other systems), with my existing set top box. There is a working Sky dish at the new property.

All I want to do is tell Sky about my new address but because of the problems above, this is currently impossible. I can't find a number to call on the website.

Can anyone offer any advice please?

Many thanks

Re: Moving house problem

Annie+UK — Mon, 22 Jan 2024 14:55:11 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below:

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Moving house problem

Mark39 — Mon, 22 Jan 2024 14:56:17 GMT

You can simply change your address, without carrying out a home move. We can help arrange that for you by asking Sky's messaging team to contact you here via a private online chat to do that, if you wish.

However, if the previous occupants had Sky Q, the dish won't be compatible with Sky+ and you'll need an engineer to change the LNB on the arm of the dish for you. I doubt Sky will do that, as they no longer provide engineer support for Sky+ subscribers. If so, you would need to get a local installer to change it for you.

The alternative would be to upgrade to Sky Q.

Re: Moving house problem

Crawfj10 — Mon, 22 Jan 2024 15:00:17 GMT

Thanks Annie, really appreciate your help

Re: Moving house problem

Crawfj10 — Mon, 22 Jan 2024 15:03:03 GMT

Hi Mark,

Huge thanks for your very quick reply.

Yes we already have a local installer visiting the new property this Friday to check the dish is compatible with Sky+

So yes, all I would like to do is to update Sky with my new address details, if it's possible for you to send me a link to Sky's messaging team, that would be fantastically helpful.

Thanks again

Re: Moving house problem

Mark39 — Mon, 22 Jan 2024 15:11:53 GMT

@Crawfj10 I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a private message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Moving house problem

Crawfj10 — Mon, 22 Jan 2024 15:14:16 GMT

Thanks again Mark, that's great and all understood.

Re: Moving house problem

Mr+Flibbles+86 — Mon, 22 Jan 2024 15:17:46 GMT

Thanks for escalating this. We’ve sent an invite to @Crawfj10 to chat.

Re: Moving house problem

Crawfj10 — Mon, 22 Jan 2024 20:42:14 GMT

Just to say this is all now sorted, many thanks again for all your help