topic Re: Sky dish broken in storm in Sky+

Sky dish broken in storm

Livmc — Mon, 22 Jan 2024 17:05:16 GMT

My sky dish got knocked over in last nights storm. I've been onto sky via whatsapp chat and they are telling me they cannot send out an engineer because I have the sky + box and I will need to upgrade to sky Q in order for an engineer to come out. I only want a new dish, I don't want to upgrade to sky Q. Has anyone else had this problem?

Re: Sky dish broken in storm

Annie+UK — Mon, 22 Jan 2024 17:07:28 GMT

You'll need to contact a 3rd party satellite installer to do any work on a Sky+ system

Re: Sky dish broken in storm

Livmc — Mon, 22 Jan 2024 17:11:51 GMT

Thanks so much for the reply Annie. I'll get onto that now.

Re: Sky dish broken in storm

Daniel0210 — Mon, 22 Jan 2024 17:17:43 GMT

@Livmc

Sky won't send an engineer for anything Sky+ related including dish issues. However… if you already have Sky Protect cover through Domestic and General Insurance contact them.

Re: Sky dish broken in storm

Timj1984 — Mon, 22 Jan 2024 18:03:54 GMT

Storm messed up my Sky Box now all I get is signal error, no satellite

Re: Sky dish broken in storm

Daniel0210 — Mon, 22 Jan 2024 18:12:13 GMT

@Timj1984

Sky no longer send engineers to Sky+ issues even if the box is working fine and it's a dish issue. See the earlier post marked as the answer.