topic Re: 93 year old client with freesat. in Sky+

93 year old client with freesat.

Jg691 — Thu, 18 Jan 2024 10:37:24 GMT

My client who is 93 has a satellite dish and also a sky box. She has been watching Freesat for some time but can no longer receive ITV3+1. Can you tell me what she would have to do to get this channel back?

Re: 93 year old client with freesat.

Mark39 — Thu, 18 Jan 2024 10:52:52 GMT

What error message is she seeing?

Re: 93 year old client with freesat.

Jones_The_Cat — Thu, 18 Jan 2024 11:00:22 GMT

@Jg691 wrote:
My client who is 93 has a satellite dish and also a sky box. She has been watching Freesat for some time but can no longer receive ITV3+1. Can you tell me what she would have to do to get this channel back?

January 9, 2024 will see ITV cease its SD-quality broadcasts nationwide. Starting from 12.01am, those with SD-only Sky TV and Freesat boxes will lose access to ITV3, ITV4, and ITVBe.

Re: 93 year old client with freesat.

TimmyBGood — Thu, 18 Jan 2024 11:35:42 GMT

@Jg691 wrote:

Can you tell me what she would have to do to get this channel back?

As @Jones_The_Cat indicates, if they only have an SD-capable receiver, that now needs to be replaced with an HD-capable unit for access to all BBC and some ITV satellite broadcasting. These are most easily obtained second hand online: late model Sky+ HD boxes are about £30 on eBay. Note that Sky will not replace a box used for Freesat reception: their only offer would be for a subscription product on Sky Q.

Re: 93 year old client with freesat.

xenon81 — Thu, 18 Jan 2024 12:50:56 GMT

The ITV+1 channels including ITV3+1 are still available in SD (they don't transmit in HD). If a reboot isn't solving the problem it may be a dish alignment issue.