topic Lost some channels after cables moved in Sky+

Lost some channels after cables moved

Garry9 — Wed, 10 Jan 2024 09:27:41 GMT

We have had builders working on our house and they decided to move our sky cables without asking and secure them to the wall which has lost us half the channels. Is there anything we could do without having to call an engineer? The cables have been folded and secured to the arm of the satellite dish. Would it help if I cut the ties?

Re: Lost some channels after cables moved

Mark39 — Wed, 10 Jan 2024 09:58:20 GMT

Difficult to say what has happened. Folding the cables or tight turns may have damaged them internally (spare cable is best loosely coiled rather than folded). You could try cutting the cable ties, but it won't help if the cable is internally damaged. You'll most likely have to get a local satellite installer to take a look and probably replace the cables, I'm afraid. Sky are no longer providing engineer support for Sky+ equipment, unless you have Sky Protect.

Re: Lost some channels after cables moved

Daniel0210 — Wed, 10 Jan 2024 10:34:54 GMT

@Garry9

And any work necessary by a local satellite company would be at your own expense so worthwhile getting a couple of quotes. Sky typically charge about £65 for such work on Sky Q systems.

Re: Lost some channels after cables moved

Garry9 — Wed, 10 Jan 2024 19:17:01 GMT

Thank you. I will probably have to do that in the end. I will try unfolding them first to see if it makes any difference..