topic Re: Recording Affected in Sky+

Recording Affected

Rainbow32 — Sun, 31 Dec 2023 21:48:40 GMT

I changed tv package from sky signature to essentials, I asked if it would affect my recordings in HD box and was told it wouldn’t.

After the switch I noticed my recordings from sky comedy were no longer able to be viewed, got message across screen to upgrade..

I was annoyed, I contacted sky but they keep denying responsibility as usual, terrible service.

Would someone please advise how I can retrieve my recordings to watch immediately then delete.?

Can I get the series on smart tv at no extra cost?

Re: Recording Affected

SKY1992bf — Sun, 31 Dec 2023 21:51:46 GMT

@Rainbow32 You can't retrieve recordings as it's a breach of contract

Re: Recording Affected

Mark39 — Sun, 31 Dec 2023 21:57:09 GMT

To view recordings you need to have a subscription to the channels they were recorded from.

You would need to re-subscribe, therefore, to the Signature package to regain access to the recordings from any channel included in the package.

You don't need a subscription to view or watch recordings from the free to air channels.

Re: Recording Affected

Rainbow32 — Sun, 31 Dec 2023 22:04:49 GMT

Thanks.

Is there a way to watch the series on smart TV ..?

Re: Recording Affected

Rainbow32 — Sun, 31 Dec 2023 22:09:20 GMT

Thanks

They have Missold the package with misleading advice.

How is it breach of contract , and on whose part to retrieve recordings?

Re: Recording Affected

Annie+UK — Sun, 31 Dec 2023 22:17:08 GMT

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Re: Recording Affected

Exiled-in-HH — Thu, 04 Jan 2024 07:28:35 GMT

Didn't Signature include HD access while Essential does not?

Subscribing to HD may regain access to the recordings?

Re: Recording Affected

Rainbow32 — Thu, 04 Jan 2024 11:36:53 GMT

Yes but they advised any previous recordings from signature, would not be affected.

Re: Recording Affected

Mark39 — Thu, 04 Jan 2024 11:40:44 GMT

@Rainbow32 wrote:

Yes but they advised any previous recordings from signature, would not be affected.

They're not affected in that they're still on your box's hard disk, but you need to have the subscription to view them as previously advised.

Re: Recording Affected

Rainbow32 — Thu, 04 Jan 2024 12:17:49 GMT

They are affected as I can not view them , despite my asking them about this at point of sale.

Can you advise how I can watch the series , without having to re subscribe, for a fault that is not mine, as they should have known this would happen.

Re: Recording Affected

caesarome — Thu, 04 Jan 2024 12:26:36 GMT

As stated to you a few times previously you do have to have a subscription to the channel they were recorded from otherwise as you are discovering you can not watch them.

If you believe you were mislead then put in a complaint giving details of the date and time you were told this:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Recording Affected

Mark39 — Thu, 04 Jan 2024 13:13:25 GMT

@Rainbow32 wrote:

Can you advise how I can watch the series , without having to re subscribe, for a fault that is not mine, as they should have known this would happen.

You can't.

Re: Recording Affected

Exiled-in-HH — Thu, 04 Jan 2024 13:27:56 GMT

Sky may claim you asked the wrong question, you should've asked whether you would be able to view HD recordings?

Hopefully you'll be able to get a discount deal on HD access or they may give temporary access of a few months to view the recordings you have not watched yet😉

Re: Recording Affected

Laing1 — Thu, 04 Jan 2024 17:44:40 GMT

@Exiled-in-HH wrote:

Sky may claim you asked the wrong question, you should've asked whether you would be able to view HD recordings?

Hopefully you'll be able to get a discount deal on HD access or they may give temporary access of a few months to view the recordings you have not watched yet😉

@Exiled-in-HH you need to have the base package which is Sky signature before you can add any other packages therefore @Rainbow32 would need to have Sky Signature and add the HD pack as well

You cannot add HD to the Sky essentials package