topic Re: sky + not working in Sky+

sky + not working

Col131 — Fri, 29 Dec 2023 14:09:49 GMT

initially thought it was just the rc not working.

Changed batteries

Used rc from other telly

Found that wasn't working either

Came back to original telly to see messgae: "Unsupported signal. Check your device output."

Any ideas anyone?

Re: sky + not working

Annie+UK — Fri, 29 Dec 2023 14:20:44 GMT

You have posted in the Sky+ forum, do you have Sky+? as that description does not describe a Sky+ error 😞

Re: sky + not working

Mark39 — Fri, 29 Dec 2023 14:29:29 GMT

@Col131 wrote:

Came back to original telly to see messgae: "Unsupported signal. Check your device output."

Any ideas anyone?

That's a TV error message, not Sky. Try turning off your TV at the plug for 30 seconds or so,

Re: sky + not working

Col131 — Fri, 29 Dec 2023 16:25:11 GMT

Thanks for advice, but didn't work!

TV in kitchen is saying:

"Mode not supported

HDMI 1

Resolution not supported. Change the resolution9of the external device."

Anyonee got any ideas on how to resolve this, please?

Re: sky + not working

Col131 — Fri, 29 Dec 2023 16:26:52 GMT

Yes, it is SKY + that I have.

As both TVs have been affected, I was assuming SKY + as rhe common denominator.

Re: sky + not working

Mark39 — Fri, 29 Dec 2023 16:29:07 GMT

Try switching both your TV and your Sky box off at the plug for 4 minutes. Failing that you may need to consult your TV manual.

I'm assuming you have Sky+ (where you've posted) as you haven't posted otherwise.

Re: sky + not working

Col131 — Fri, 29 Dec 2023 16:32:54 GMT

OK, I'll try that....although its both TVs, so assumed Sky as common denominator. And yes, it is Sky + I have.

Thanks and I'll let you know either way!

Re: sky + not working

Col131 — Fri, 29 Dec 2023 17:25:21 GMT

Thanks to both people who replied - problem has been resolved! Think the Sky + box may be on the way out as this is the second problem in the past two weeks.

Thanks again and Happy New Year when it comes!

Re: sky + not working

Exiled-in-HH — Fri, 05 Jan 2024 08:35:00 GMT

It is time switch off your Sky+ SD box and get a Sky+ HD box or Sky Q🤔

Re: sky + not working friend who is excellent at sky problems gave up and said contact Sky

GeorgeDrever — Wed, 13 Mar 2024 13:09:48 GMT

Sky TV not working

Friend did his best for nothing

dish ok

no cnnection

Tried switching off and on still nothing

Re: sky + not working

GeorgeDrever — Wed, 13 Mar 2024 13:17:36 GMT

Screen says no satellite signal

Re: sky + not working

GeorgeDrever — Wed, 13 Mar 2024 13:18:38 GMT

Nothing to reply to?

Re: sky + not working

caesarome — Wed, 13 Mar 2024 13:19:49 GMT

How do you know the dish is ok because if it has moved ever so slightly it can cause issues with the signal. If you have also checked the cables then you will need to contact a local company to come out and look at it as Sky no longer do home visits for Sky+ boxes.

Re: sky + not working

Annie+UK — Wed, 13 Mar 2024 13:20:20 GMT

@GeorgeDrever wrote:

Screen says no satellite signal

Please Note: Sky+ is now a legacy service that Sky are winding down

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet