https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516907#M145315 <P>Sounds like you'll need to purchase a second-hand replacement or move to Sky Q/Glass</P> Fri, 22 Dec 2023 17:22:48 GMT Annie+UK 2023-12-22T17:22:48Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516905#M145313 <P>Was watching lingo this afternoon when sky + stopped working it started re-booting from scratch then after a few seconds screen flashed and it just went blank. I have unplugged it for an hour tried again it started up saying sky + initiating then did the same again.&nbsp;</P> Fri, 22 Dec 2023 17:15:23 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516905#M145313 David591 2023-12-22T17:15:23Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516906#M145314 <P>That doesn't sound good. Try updating the firmware: switch off at the plug for 4 minutes. Then press and hold the Backup button on top of the box while turning on again - keep the Backup button pressed until the lights on the front panel flash. Then release the button and follow the instructions on screen.</P> Fri, 22 Dec 2023 17:22:18 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516906#M145314 Mark39 2023-12-22T17:22:18Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516907#M145315 <P>Sounds like you'll need to purchase a second-hand replacement or move to Sky Q/Glass</P> Fri, 22 Dec 2023 17:22:48 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516907#M145315 Annie+UK 2023-12-22T17:22:48Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516908#M145316 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/105">@Annie+UK</a>&nbsp;wrote:<BR /> <P>Sounds like you'll need to purchase a second-hand replacement or move to Sky Q/Glass</P> <HR /></BLOCKQUOTE> <P>Yep, I suspect <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/105">@Annie+UK</a>'s right.</P> Fri, 22 Dec 2023 17:23:56 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516908#M145316 Mark39 2023-12-22T17:23:56Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516910#M145317 <P>Great - how do I go about that since everything's done by keyboard nowadays and u can't seem to find a human to actually speak to</P> Fri, 22 Dec 2023 17:25:27 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516910#M145317 David591 2023-12-22T17:25:27Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516911#M145318 <P>Thanks mark I shall try that now <span class="lia-unicode-emoji" title=":see_no_evil_monkey:">🙈</span></P> Fri, 22 Dec 2023 17:26:36 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516911#M145318 David591 2023-12-22T17:26:36Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516924#M145319 <P>Not getting anything when trying that mark no lights flash and nothing on screen</P> Fri, 22 Dec 2023 17:46:14 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516924#M145319 David591 2023-12-22T17:46:14Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516929#M145320 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3932665">@David591</a>&nbsp;wrote:<BR /> <P>Not getting anything when trying that mark no lights flash and nothing on screen</P> <HR /></BLOCKQUOTE> <P>Give it a few tries - it doesn't always work first time, but increasingly it looks as the box has had it, I'm afraid.</P> Fri, 22 Dec 2023 17:50:20 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516929#M145320 Mark39 2023-12-22T17:50:20Z https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516931#M145321 <P>Ok I'll try it again - thanks anyway</P> Fri, 22 Dec 2023 17:52:03 GMT https://helpforum.sky.com/t5/Sky/Sky-plus-stopped-working/m-p/4516931#M145321 David591 2023-12-22T17:52:03Z