topic Re: Alyyson in Sky+

Alyyson

Alyyson — Thu, 14 Dec 2023 21:21:25 GMT

Can't get to speak to sky customer service ... my screen keeps saying no signal , then comes back on but does not record any set recordings ? Any help please as can't get through to customer service

Re: Alyyson

caesarome — Thu, 14 Dec 2023 21:34:35 GMT

If you cables are OK in the back of the box then you will have to contact a company local to you are Sky not longer sent out engineers to Sky+ box customers.

Re: Alyyson

Mark39 — Thu, 14 Dec 2023 21:45:10 GMT

@Alyyson wrote:

my screen keeps saying no signal , then comes back on

No signal? Or no satellite signal?

Re: Alyyson

Annie+UK — Thu, 14 Dec 2023 21:52:39 GMT

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet