topic Re: Weve lost some channels. in Sky+

Weve lost some channels.

Marknetty — Thu, 14 Dec 2023 20:31:13 GMT

We started to lose some channels on Saturday. Have rebooted box various times, but still not working. We have bbc2 but not bbc 1 and no its and some sky channels not working. Seems odd as its about half of channels not getting signal.

Re: Weve lost some channels.

Mark39 — Thu, 14 Dec 2023 20:35:23 GMT

What do you mean by lost? What error message are you seeing?

Re: Weve lost some channels.

Marknetty — Thu, 14 Dec 2023 20:37:57 GMT

Mini TV unavailable no satellite signal

Re: Weve lost some channels.

Mark39 — Thu, 14 Dec 2023 20:41:15 GMT

If restarting your Sky box (switch it off at the plug for at least 4 minutes) doesn't resolve it, there's a problem with your dish setup - most likely the dish is slightly out of alignment or the LNB on the arm of the dish is failing, especially it it's more than 5 years old.

Re: Weve lost some channels.

Marknetty — Thu, 14 Dec 2023 20:44:51 GMT

We've done the reboot a few times. Would that cause us to only lose some channels? Do I need an engineer for that? Dish has been up over 10 years.

Re: Weve lost some channels.

Mark39 — Thu, 14 Dec 2023 20:51:04 GMT

Yes, it's not uncommon for dish faults to result in only some channels failing while others are fine. You'd need an engineer to come out and take a look. Unfortunately Sky are no longer providing engineer support for Sky+ customers (unless you have Sky Protect) so your options are either to engage a local satellite installer, or consider upgrading to Sky Q. The Sky Q installer will check the dish, cables etc and correct any faults at no additional cost as part of the installation.

Re: Weve lost some channels.

Marknetty — Thu, 14 Dec 2023 20:52:33 GMT

I've already got upgrade booked in for Jan. Will they replace dish then if required.?

Re: Weve lost some channels.

Mark39 — Thu, 14 Dec 2023 21:01:18 GMT

Yes. The dish and/or cables will be replaced if the installer thinks they're past it. The LNB has to be replaced anyway as a Sky+ LNB isn't compatible with Sky Q.

It's all included in the Sky Q installation.

Re: Weve lost some channels.

Marknetty — Thu, 14 Dec 2023 21:07:35 GMT

Thanks 👍

Re: Weve lost some channels.

nigea99 — Fri, 15 Dec 2023 08:36:50 GMT

hi @Marknetty

Although you have booked an upgrade to SKY Q I think you may benefit from reading some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

Re: Weve lost some channels.

Tom01 — Fri, 01 Mar 2024 11:16:47 GMT

The message is showing a QR with the message

this service has now closed

bbc services or satellite are now available only on HD-capable equipment

As your equipment only supports standard definition transmissions, you need to upgrade to HD-capable equipment to continue to receive bbc services

to find out more visit, www.hdsatelliteupgrade.co.uk or scan the QR code with your phone's camera.
sky tv customers should visit www.sky.com/help/bbcupgrade

Re: Weve lost some channels.

Mark39 — Fri, 01 Mar 2024 13:33:47 GMT

@Tom01 yes, that's correct. How can we help?

Re: Weve lost some channels.

BillSugden — Fri, 07 Jun 2024 15:11:30 GMT

Well over 10 years old but can't use Q in building

Re: Weve lost some channels.

Mark39 — Fri, 07 Jun 2024 15:13:39 GMT

@BillSugden wrote:

Well over 10 years old but can't use Q in building

If you're connected to a communal dish, it's something to raise with your landlord as it's their responsibility

Re: Weve lost some channels.

BillSugden — Fri, 07 Jun 2024 15:14:53 GMT

Ok thanks

Re: Weve lost some channels.

TIRAS — Wed, 29 Jan 2025 13:28:42 GMT

Recently my screen is not recieving ITV, now it seems some sport Is chanels are affected. Is this a dish problem leading to new replacement.

I have checked as given on the heading described at the top of instructions to check any interference of dish.