topic Re: Old sky mini box on demand issue in Sky+

Old sky mini box on demand issue

DebbieB1979 — Wed, 13 Dec 2023 22:00:33 GMT

Hello

I've got an old style Sky box with separate mini box to connect to WiFi for on demand.

With different provider for broadband as sky don't offer fibre in my area and not had issues before but on demand and top picks aren't working. It shows connected to WiFi is ok but on demand failing.

Can anyone help? I've tried rebuild of planner, rebooting WiFi rooter while turning off sky box but nothing working .

Many thanks

Re: Old sky mini box on demand issue

Daniel0210 — Thu, 14 Dec 2023 05:05:51 GMT

@DebbieB1979

You have posted this on both the Sky+ and Sky Q boards. Mini boxes are Sky Q boxes. Can you confirm you have a Sky Q set up?

Re: Old sky mini box on demand issue

DebbieB1979 — Thu, 14 Dec 2023 05:51:18 GMT

Hello

We don't have Sky Q. We have the old style Sky+ box with separate mini box attached to be able to get on demand. I was struggling to find any solution so added comment to another post without realising that was for Sky Q

Re: Old sky mini box on demand issue

Daniel0210 — Thu, 14 Dec 2023 06:01:25 GMT

@DebbieB1979

Thanks. Your Sky Q post has been removed.

Re: Old sky mini box on demand issue

DebbieB1979 — Thu, 14 Dec 2023 06:03:50 GMT

Thanks. Are you able to help with my issue though?

Re: Old sky mini box on demand issue

caesarome — Thu, 14 Dec 2023 09:47:22 GMT

Have you tried disconnecting the mini connector, rebooting your box again then plug the connector back in again but only once the box has finished loading up after 5 minutes or so.