topic Re: Moving from Sky+ to Sky Stream in Sky+

Moving from Sky+ to Sky Stream

Kane1234567890 — Thu, 30 Nov 2023 16:35:15 GMT

We've recently had out broadband connection moved to a 73MBPS line so we're looking to move from our ancient Sky+ box to Sky Stream and have a few questions

1) Can you use Sky Stream on a non Sky broadband line

2) When you move from Sky+ to Sky Stream can you view recorded programs from the Sky+ hard drive

3) Is it possible to move from Sky+ to Sky Stream - following one of the order links gives a "As a Sky Q customer, you're already using one of our premium TV boxes"

Re: Moving from Sky+ to Sky Stream

SKY1992bf — Thu, 30 Nov 2023 16:43:57 GMT

@Kane1234567890 You will lose access to recordings completely from your sky + box

you can switch from plus to stream but can't revert back to plus in the event you aren't satisfied with stream you would have to go to Q

stream can be used on any isp

as an existing customers you will need to call to order

Re: Moving from Sky+ to Sky Stream

Mark39 — Thu, 30 Nov 2023 16:40:50 GMT

@Kane1234567890 wrote:

1) Can you use Sky Stream on a non Sky broadband line

Yes

2) When you move from Sky+ to Sky Stream can you view recorded programs from the Sky+ hard drive

No. Your Sky+ subscription will be cancelled

3) Is it possible to move from Sky+ to Sky Stream - following one of the order links gives a "As a Sky Q customer, you're already using one of our premium TV boxes"

You'll need to call as you're moving from Sky+

Do be sure to research Sky Stream thoroughly before you make a decision to switch. It's different from any other Sky tv platforms, most notably that it has no local recording capability and not all channels on Sky+ are included.

Re: Moving from Sky+ to Sky Stream

SKY1992bf — Thu, 30 Nov 2023 16:43:12 GMT

@Kane1234567890 See the link below for available channels as @Mark39 indicates the lineup between the two platforms are different so make sure all the channels you regularly watch are available

https://www.sky.com/help/articles/tv-channel-list-sky-glass

Re: Moving from Sky+ to Sky Stream

Kane1234567890 — Fri, 01 Dec 2023 07:34:20 GMT

Appreciate the info folks - we've watched a few review videos on Stream including the different methods of "saving" over the record to hard drive method and the basic channels provided cover all the one's we use plus the free Netflix - the only real concern is the actual performance of the stream over our broadband - it SHOULD be fine but until you actually try it you can never be sure lol 🙂

Thanks again 👍

Re: Moving from Sky+ to Sky Stream

Mark39 — Fri, 01 Dec 2023 08:14:12 GMT

@Kane1234567890 wrote:
...the only real concern is the actual performance of the stream over our broadband - it SHOULD be fine but until you actually try it you can never be sure lol

You're spot on. As you can see from the Sky Glass/Stream forum here problems with broadband, particularly if you're connecting over WiFi are common. An ethernet connection is always preferable if it's practical. I'm fortunate to have a stable, 60Mbps WiFi connection which works fine with both Sky Glass and Sky Stream.

Re: Moving from Sky+ to Sky Stream

TimmyBGood — Fri, 01 Dec 2023 12:22:08 GMT

@Kane1234567890 wrote:

the basic channels provided cover all the one's we use plus the free Netflix

Note that Netflix is not 'free' and Sky doesn't advertise it as being so: there's a cost as part of the Ultimate TV subscription, and then additional cost to move from Basic to Standard or Premium if desired.

It is, however, generally somewhat cheaper than subscribing directly with Netflix themselves.

Also be aware that Netflix through Sky doesn't offer the 'Extra Member' feature permitting use in a different household.

Re: Moving from Sky+ to Sky Stream

Kane1234567890 — Fri, 01 Dec 2023 13:00:59 GMT

More accurate if I called it the included Netflix but I get the point 🙂