topic Re: I have a blue screen issue but only when using the hdmi connection. in Sky+

I have a blue screen issue but only when using the hdmi connection.

chris132 — Thu, 30 Nov 2023 09:40:55 GMT

I bought a new TV and it does not have a scart plug option. i have connected with a hdmi cable but

I have a blue screen issue but only when using the hdmi connection.

If I connect my old tv with a scart plug it works fine but the hdmi cable on my new tv and my old tv shows blue screen.

It did work initially but no more.

I have tried most if not all of the suggested solutions on this site. It did work once but then went back to blue screen very quickly.

Ideas anybody

Re: I have a blue screen issue but only when using the hdmi connection.

caesarome — Thu, 30 Nov 2023 09:46:15 GMT

Do you have another hdmi cable you could try ?

Re: I have a blue screen issue but only when using the hdmi connection.

chris132 — Thu, 30 Nov 2023 09:50:12 GMT

Yes tried a second hdmi cable which works well on another device

Re: I have a blue screen issue but only when using the hdmi connection.

Mark39 — Thu, 30 Nov 2023 09:56:01 GMT

Are you using a Sky+HD box?

Re: I have a blue screen issue but only when using the hdmi connection.

chris132 — Fri, 01 Dec 2023 23:48:05 GMT

Yes Sky +HD

It is resolved at the moment.

I hard rebooted 3 or 4 times (switch off, restart while holding down backup on the box until 4 lights come on) and it is now working. It is a HDMI problem as I connected my old TV with the scart plug and there were no problems. The hdmi cable did not work on my old TV either.

Sky must know that this is a problem surely

Re: I have a blue screen issue but only when using the hdmi connection.

Mark39 — Sat, 02 Dec 2023 08:13:06 GMT

It's not a generic fault. From what you've told us, there's either a fault with the cable or with your Sky box's HDMI output.

Re: I have a blue screen issue but only when using the hdmi connection.

chris132 — Sat, 02 Dec 2023 09:01:12 GMT

It is interesting that a significant number of users are complaining on this site about the "blue screen of death" and that my system is now working without changing the lead or the box.

If one or two complain then you may be correct, when significant numbers of users complain there is a fundamental issue.

As I said for the moment it is working so keeping my fingers crossed for the future.

Re: I have a blue screen issue but only when using the hdmi connection.

Mark39 — Sat, 02 Dec 2023 09:03:15 GMT

@chris132 wrote:

It is interesting that a significant number of users are complaining on this site about the "blue screen of death"....

Where?

Re: I have a blue screen issue but only when using the hdmi connection.

chris132 — Sat, 02 Dec 2023 09:09:02 GMT

Search the blue screen of death. blue screen or black screen on this site and you will find many questions from users.

Re: I have a blue screen issue but only when using the hdmi connection.

Mark39 — Sat, 02 Dec 2023 09:55:20 GMT

Yes, there are numerous blue screen post results from a simple search, but that's unsurprising as a blue screen is just indicative of the absence of a signal. There are myriad reasons why that might happen. Most of the posts relate to Sky Glass/Stream, or Sky Q which again is unsurprising as they're more complex platforms.. There are few blue screen reports relating to Sky+ which is simple by comparison - certainly not enough to suggest some sort of generic issue.

Re: I have a blue screen issue but only when using the hdmi connection.

chris132 — Sat, 02 Dec 2023 11:24:25 GMT

Do you work for Sky as you seem very keen to beat me down on the generic problem issue?

Re: I have a blue screen issue but only when using the hdmi connection.

Annie+UK — Sat, 02 Dec 2023 11:34:42 GMT

@chris132 Sky Staff are clearly labeled within these forums