topic Re: Help needed for a Sky+ HD Box in Sky+

Help needed for a Sky+ HD Box

Obi123 — Tue, 28 Nov 2023 11:57:51 GMT

I have a Sky + HD Box, as I'm not allowed Sky Q in my Flats.

i turned my Tv and Sky on like normal, but it said I have a Hard Disk drive Problem.

i pressed the yellow button and did a Restart, it said it still wasn't fixed.

so I did a a Full Restart.

And it is still saying it's not fixed.

please help!

Re: Help needed for a Sky+ HD Box

Annie+UK — Tue, 28 Nov 2023 12:01:43 GMT

You'll need to replace the box with a secondhand one, try eBay etc... look for DRX890 or the better DRX895 models as these are the latest versions last manufactured over 8 years ago

Re: Help needed for a Sky+ HD Box

TimmyBGood — Tue, 28 Nov 2023 14:48:10 GMT

@Obi123

Note that unless you have an existing Sky Protect policy, Sky themselves no longer provides replacement Sky+ HD hardware or installer support and will just advise you to move to Sky Q, Glass or Stream.

Re: Help needed for a Sky+ HD Box

jasonIreland — Tue, 28 Nov 2023 19:19:21 GMT

did you try Services, zero, zero, one, rebuild? i dont know, but it may help

Re: Help needed for a Sky+ HD Box

jasonIreland — Tue, 28 Nov 2023 19:37:13 GMT

also @Obi123 , rebuild will save your recordings, there is a last ditch effort to reformat the hard drive (obviously lose all recordings) i dont know i can post links to the video, but search youtube for "how to format the hard disk drive in a sky+hd digibox". May also be worth a try if the box is actually on its way out and you need to get a new one anyway?

hope this helps

Re: Help needed for a Sky+ HD Box

Obi123 — Tue, 28 Nov 2023 19:38:51 GMT

I tried that.

it's definitely gone.
but thank you.

Re: Help needed for a Sky+ HD Box

Annie+UK — Tue, 28 Nov 2023 19:44:55 GMT

@jasonIreland wrote:

also @Obi123 , rebuild will save your recordings, there is a last ditch effort to reformat the hard drive (obviously lose all recordings) i dont know i can post links to the video, but search youtube for "how to format the hard disk drive in a sky+hd digibox". May also be worth a try if the box is actually on its way out and you need to get a new one anyway?

hope this helps

The instructions for a Full System Reset (FSR) can be found in my FAQ (Q15)

Re: Help needed for a Sky+ HD Box

jasonIreland — Tue, 28 Nov 2023 19:49:26 GMT

sorry to hear that @Obi123 , hopefully better luck with the next one. @Annie+UK how do i get to your FAQ, i checked your profile, but guess im in the wrong place

Re: Help needed for a Sky+ HD Box

jasonIreland — Tue, 28 Nov 2023 19:50:16 GMT

sorry im blind, you have a link on the message, senior moment lol

Re: Help needed for a Sky+ HD Box

Annie+UK — Tue, 28 Nov 2023 19:51:02 GMT

@jasonIreland wrote:

sorry to hear that @Obi123 , hopefully better luck with the next one. @Annie+UK how do i get to your FAQ, i checked your profile, but guess im in the wrong place

The link is in my Forum Signature at the foot of all my posts 🙂