topic Re: Cannot access anything in my HD box unable to record in Sky+

Cannot access anything in my HD box unable to record

Les4 — Thu, 23 Nov 2023 16:53:54 GMT

I have checked my broadband signal and rebooted

Re: Cannot access anything in my HD box unable to record

caesarome — Thu, 23 Nov 2023 16:57:10 GMT

What is happening when you try to either access a HD channel or download a program in HD as it isn't clear what is going on ?

Re: Cannot access anything in my HD box unable to record

Mark39 — Thu, 23 Nov 2023 16:59:16 GMT

Do you see the usual menus? Are you able to watch live TV? What colour Is the power light on the front panel? Can you play back existing recordings? Can you use Catch Up? Error message?

Trying to establish what the issue actually is with your Sky box.

Re: Cannot access anything in my HD box unable to record

Les4 — Thu, 23 Nov 2023 17:08:03 GMT

Hi can watch live TV but there is nothing when I go into planner

Re: Cannot access anything in my HD box unable to record

Annie+UK — Thu, 23 Nov 2023 17:15:43 GMT

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: Cannot access anything in my HD box unable to record

caesarome — Thu, 23 Nov 2023 17:17:36 GMT

So you mean all your recordings are not present in your planner ?

If so try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something. Your recordings and downloads are safe when doing this.