https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484024#M144478 <P>If you pay for the HD package then Channel 106 should be the HD one so can you confirm that you see the HD package on your bill ?</P> Sun, 19 Nov 2023 09:43:15 GMT caesarome 2023-11-19T09:43:15Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4483996#M144477 <P>Unable to watch hd channels even though I pay for it ch106 is not hd but ch806 is hd But saying I need to upgrade&nbsp;</P> Sun, 19 Nov 2023 09:15:32 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4483996#M144477 Ian4646 2023-11-19T09:15:32Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484024#M144478 <P>If you pay for the HD package then Channel 106 should be the HD one so can you confirm that you see the HD package on your bill ?</P> Sun, 19 Nov 2023 09:43:15 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484024#M144478 caesarome 2023-11-19T09:43:15Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484027#M144479 <P>Yes upgraded yesterday but channel list all the hd channel on guide are in the 800's</P> Sun, 19 Nov 2023 09:45:18 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484027#M144479 Ian4646 2023-11-19T09:45:18Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484047#M144480 <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR /><U><STRONG>When the chat bubble does appear you have 48 hours to respond or it will be automatically closed.</STRONG></U> This isn't a live chat so replies are not instant.</P> Sun, 19 Nov 2023 10:00:49 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484047#M144480 caesarome 2023-11-19T10:00:49Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484049#M144481 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3903473">@Ian4646</a>&nbsp;Have you restarted your Sky box since you upgraded? Turn it off at the plug for at least 4 minutes</P> Sun, 19 Nov 2023 10:02:48 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484049#M144481 Mark39 2023-11-19T10:02:48Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484055#M144482 <P>Yes did this and also a rebuild as well&nbsp;</P> Sun, 19 Nov 2023 10:06:11 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484055#M144482 Ian4646 2023-11-19T10:06:11Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484063#M144483 <P>Hi there! Thank you for escalating this. We have sent an invite to Ian4646.</P> Sun, 19 Nov 2023 10:13:01 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484063#M144483 Addie15 2023-11-19T10:13:01Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484106#M144485 <P>Got sorted through chat bubble&nbsp;</P><P>thanks for taking time to reply&nbsp;</P> Sun, 19 Nov 2023 10:50:10 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484106#M144485 Ian4646 2023-11-19T10:50:10Z https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484107#M144486 <P>Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.</P> Sun, 19 Nov 2023 10:50:16 GMT https://helpforum.sky.com/t5/Sky/Unable-to-watch-HD-channels/m-p/4484107#M144486 Addie15 2023-11-19T10:50:16Z