topic Re: Resend box in Sky+

Resend box

Bean+Machine — Fri, 17 Nov 2023 14:22:48 GMT

I've had a text me this message

Hi, you must return the Sky equipment to avoid paying a Non Return Charge. For more information on how to return visit sky.com/returns (Removed)

I have NOT received the box to send it back, please resend. I can't send it back if I don't have the box

Moderator note: Removed contact number

Re: Resend box

Annie+UK — Fri, 17 Nov 2023 14:17:15 GMT

Sky+ equipment is owned by the customer and does not need returning. Have you posted in the correct forum?????????????????

Re: Resend box

Mark39 — Fri, 17 Nov 2023 14:24:14 GMT

@Bean+Machine assuming this is Sky Q equipment, it's your responsibility to return the box so unless you have suitable packaging of your own that you can use, it would be best to give Sky a call and ask them to send/resend the packaging.

https://www.sky.com/help/articles/return-tv-broadband