topic Re: how do i add sky stream to my hd+ setup in Sky+

how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 17:23:05 GMT

I want to add a sky stream box to my sky+hd setup to see if I like it before I ditch my old +hd system but the Sky website only offers Sky stream to new users. Should I set up my wife as a new user? Any ideas.

Re: how do i add sky stream to my hd+ setup

Mark39 — Wed, 15 Nov 2023 17:29:40 GMT

Sky Stream is a standalone product, I'm afraid. You can't add it to any other Sky tv platform.

Do be aware it's a very different product, most notably, there's no local recording service and the list of available channels is not the same as Sky+/Sky Q. A pre-requisite is a decent broadband speed.

Re: how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 17:41:35 GMT

hi mark39, thanks for reply. I WANT the stream box as a standalone product in a outbuilding that is covered by wifi. surely that would work? my main question is why won't the sky website let me ORDER the stream in the first place.

Re: how do i add sky stream to my hd+ setup

SKY1992bf — Wed, 15 Nov 2023 17:47:29 GMT

@bill69 The only way for it be put in the outbuilding is if it has is own registered address with Royal Mail and separate untitly billing for water gas/electric etc

it won't allow you to order online because it knows you already have tv service and customers switching platforms need to phone as it can't be done online

Re: how do i add sky stream to my hd+ setup

Annie+UK — Wed, 15 Nov 2023 17:47:38 GMT

You're only allowed one TV system per address, you cannot have Stream and Sky+HD together

Re: how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 17:48:28 GMT

Someone has suggested that the online ordering system is glitchy and I should order by phone instead. Can anyone confirm that this is probably the problem please?

Re: how do i add sky stream to my hd+ setup

Annie+UK — Wed, 15 Nov 2023 17:52:16 GMT

@bill69 wrote:

Someone has suggested that the online ordering system is glitchy and I should order by phone instead. Can anyone confirm that this is probably the problem please?

Sky don't allow this their billing system only allows one system for any given household address!!!!!!!!!!!!!!!!!

Re: how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 17:55:12 GMT

Such a pity that Sky's Virtual "assistant" couldn't have told me that in the 30 minutes we were chatting to no avail. Thank you all for your well-informed replies. I'll just stick with my +HD setup until it dies a death.

Re: how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 17:59:10 GMT

Sadly I was only allowed to mark one of you as "the answer" when in fact you all got it right. Mark38 was just the quickest. Thanks again.

Re: how do i add sky stream to my hd+ setup

Daniel0210 — Wed, 15 Nov 2023 18:12:04 GMT

@bill69 wrote:

Mark38 was just the quickest. Thanks again.

@bill69

@Mark39 must have been a close second 😀

Re: how do i add sky stream to my hd+ setup

bill69 — Wed, 15 Nov 2023 18:18:22 GMT

Mark39 was 18mins ahead of SKY1992 and Annie+UK who both tied for second place, but they all gave excellent answers.