topic Re: Sky+ internet issue in Sky+

Sky+ internet issue

Laura261 — Tue, 07 Nov 2023 13:44:17 GMT

no internet to either of my sky+ boxes, I have gone through the back up reset guidance, but still nothings worked

Re: Sky+ internet issue

Annie+UK — Tue, 07 Nov 2023 13:46:50 GMT

How are your Sky boxes connecting to your broadband?

Re: Sky+ internet issue

Laura261 — Tue, 07 Nov 2023 13:50:04 GMT

Broadband is working fine in the house. Other devices are connected and working. One of the boxes I am able to watch normal sky Channels but network states FAIL. The other box won't come on at all and won't do a back up reset procedure

Re: Sky+ internet issue

Mark39 — Tue, 07 Nov 2023 13:51:06 GMT

....and is there any background to this? Or have they been connected to your broadband and just stopped?

Re: Sky+ internet issue

Laura261 — Tue, 07 Nov 2023 13:52:45 GMT

Was working as of last night

Re: Sky+ internet issue

Annie+UK — Tue, 07 Nov 2023 13:54:23 GMT

@Laura261 wrote:

Broadband is working fine in the house. Other devices are connected and working. One of the boxes I am able to watch normal sky Channels but network states FAIL. The other box won't come on at all and won't do a back up reset procedure

Your broadband is not working "fine" otherwise ALL connecting devices would get the Internet

Have you tried rebooting your Broadband router? Routers can need resetting because of one device giving an issue

Re: Sky+ internet issue

Laura261 — Tue, 07 Nov 2023 14:09:06 GMT

Yes rebooted rooter. Laptops/phones/ fire sticks all connecting. Only thing that isn't is Sky boxes

Re: Sky+ internet issue

Annie+UK — Tue, 07 Nov 2023 14:11:43 GMT

@Annie+UK wrote:

How are your Sky boxes connecting to your broadband? Cable, Wifi, Etc...

Re: Sky+ internet issue

i-c-j — Mon, 08 Jan 2024 22:19:32 GMT

Look at your DNS settings on your broadband router. I just had an issue using the Google Public DNS servers. Sky Q was complaining no internet however my laptop was successfully accessing most web sites. I noticed the sky forum was failing though. I have inserted Quad Q dns server 9.9.9.9 In front of the list on my broadband router(not a sky one) and low and behold the SkyQ box showed Internet Access has been restored. You could try any of the public DNS servers of your choice.