topic Re: Multi room SKY+ in Sky+

Multi room SKY+

DebDBakingNurse — Tue, 31 Oct 2023 15:27:18 GMT

I have been a Sky+ customer for 10years. I was out of contract. Downgraded package to BB & Phone for many years. Still have SKY+HD box and mini box in bedroom. Recently upgraded to SKY Signature with multiroom/BB/talk Waiting for engineer & SKY Q visit. After I upgraded the subscription, TV package available on the main box but not the mini box in the bedroom ( message says 'upgrade your subscription). In my head- should we not be able to view 'paid' channels on the mini box?) Mini box works fine with all Freeview channels.

Re: Multi room SKY+

GD1 — Tue, 31 Oct 2023 15:33:00 GMT

@DebDBakingNurse If you have signed up for Sky Q & Sky Q mini then your nerw subs will be for that system not Sky+. Therefore Sky Q Multiroom will be available on theQ mini when it is installed with your main Q box.

Re: Multi room SKY+

TimmyBGood — Tue, 31 Oct 2023 15:36:48 GMT

@DebDBakingNurse wrote:
should we not be able to view 'paid' channels on the mini box?)

No: the Q Multiscreen add-on is not the same product as the Sky+ (HD) Multiroom option.

Re: Multi room SKY+

Mark39 — Tue, 31 Oct 2023 15:39:16 GMT

@DebDBakingNurse wrote:
I have been a Sky+ customer for 10years. I was out of contract. Downgraded package to BB & Phone for many years. Still have SKY+HD box and mini box in bedroom. Recently upgraded to SKY Signature with multiroom/BB/talk Waiting for engineer & SKY Q visit. After I upgraded the subscription, TV package available on the main box but not the mini box in the bedroom ( message says 'upgrade your subscription). In my head- should we not be able to view 'paid' channels on the mini box?) Mini box works fine with all Freeview channels.

~~Yes, you should be see your subscribed channels on both your Sky+HD box and the Multiscreen box. What error message do you see when you try to watch a subscribed channel on the Multiscreen box?~~

Apologies, @TimmyBGood and @GD1 are quite right - the new package applies to your Sky Q subscription.

Re: Multi room SKY+

TimmyBGood — Tue, 31 Oct 2023 15:40:25 GMT

@Mark39

I don't think so: I suspect the current subscription is Signature on Sky+ HD (before transition to Sky Q) plus Q Multiscreen waiting to be activated. There's no Sky+ Multiroom in place, nor would Sky now offer that.

Re: Multi room SKY+

Mark39 — Tue, 31 Oct 2023 15:40:05 GMT

@TimmyBGood wrote:

@Mark39

I don't think so: the current subscription is Signature on Sky+ HD plus Q Multiscreen waiting to be activated. There's no Multiroom in place.

Yep, I've editedmy post accordingly - you're right, of course.

Re: Multi room SKY+

SKY1992bf — Tue, 31 Oct 2023 15:43:35 GMT

@DebDBakingNurse if you have ordered and waiting on sky Q installation which from the sound of your post you have done then this automatically cancels sky + subscriptions and disables existing viewing cards

my guess is that this has happened fairly quickly in the process

Re: Multi room SKY+

TimmyBGood — Tue, 31 Oct 2023 17:18:17 GMT

@SKY1992bf wrote:

this automatically cancels sky + subscriptions and disables existing viewing cards

I think in this case it actually reactivated the Sky+ HD main box subscription ; )