topic Re: Sky+ Box no longer active in Sky+

Sky+ Box no longer active

nudge48 — Mon, 18 Sep 2023 15:38:35 GMT

I was with Sky for many years though after not wathing much tele decided to cancel however, the box is totally deactivated by Sky and I cannot access my main channel, Racing TV. I have tried to contact them to see if they can put it back on but it is impossible to get anywhere ! The VA is an absolute shambles and I can't speak with a human being - all very frustrating.

Has anyone else struggled with getting access to Racing TV? I have an Amazon Firestick but the action is delayed by 10 seconds or so which isn't great when using betting exchanges,

Thanks

John

Re: Sky+ Box no longer active

Mark39 — Mon, 18 Sep 2023 15:47:51 GMT

Sky don't deactivate Sky+ boxes. Can you expand on what's happening? Do you get to the main Menu? Is the box connected to your satellite dish? Any error message?

Re: Sky+ Box no longer active

caesarome — Mon, 18 Sep 2023 15:48:59 GMT

Racing TV is a premium channel that you have to subscribe to via them yourself.

Sky Sports Racing is part of the Basic TV package.

Re: Sky+ Box no longer active

nudge48 — Mon, 16 Oct 2023 06:19:41 GMT

I am getting the message, "Your Sky+HD Box isn't getting a satellite signal". I can access the menus etc though the message for TV Guide and Sky+ is always "your box is still initialising"

Re: Sky+ Box no longer active

nudge48 — Mon, 16 Oct 2023 06:20:28 GMT

I have the subscription for Racing TV however non of the channels work, even the premium, paid for Racing TV

Re: Sky+ Box no longer active

oj01 — Mon, 16 Oct 2023 06:27:28 GMT

@nudge48 Without a satellite signal nothing will work. First check that the satellite cables are still firmly connected to the back of the box.

Assuming they are, you will need to contact a local satellite company to come out and look at the dish, LNB and external cabling to find and fix the problem.

Sky no longer send engineers to Sky+HD systems.

Re: Sky+ Box no longer active

TimmyBGood — Mon, 16 Oct 2023 10:57:48 GMT

@nudge48 wrote:

I have the subscription for Racing TV however non of the channels work, even the premium, paid for Racing TV

You cannot use a Sky box for an individual externally-billed add-on subscription without having the minimum Sky subscription channel bundle ('Signature') as well.

Re: Sky+ Box no longer active

nudge48 — Thu, 26 Oct 2023 15:36:03 GMT

I have got my subscription back now however the box is sitll not receiving a signal..... think I'll have to try support 😞

Re: Sky+ Box no longer active

Mark39 — Thu, 26 Oct 2023 15:39:23 GMT

Sky are no longer providing support for Sky+ boxes, I'm afraid, so unless you have Sky Protect, you'll need to get a local satellite installer to come out to investigate the signal issue.

Re: Sky+ Box no longer active

SKY1992bf — Thu, 26 Oct 2023 15:39:49 GMT

@nudge48 wrote:
I have got my subscription back now however the box is sitll not receiving a signal..... think I'll have to try support 😞

@nudge48 if support are unable to fix over the phone, you will need to employ the services of a third party engineer to look at your setup as Sky no longer supports engineer appointments

Re: Sky+ Box no longer active

nudge48 — Thu, 26 Oct 2023 17:19:49 GMT

thanks Mark.

Do you know what Sky Q is? I can't seem to find much out about it

Re: Sky+ Box no longer active

SKY1992bf — Thu, 26 Oct 2023 17:41:36 GMT

@nudge48 wrote:
thanks Mark.
Do you know what Sky Q is? I can't seem to find much out about it

@nudge48 see

https://www.sky.com/tv/sky-q

Re: Sky+ Box no longer active

nudge48 — Thu, 26 Oct 2023 17:57:16 GMT

ah lovely, cheers mate