topic Re: Match Choice Red Button not working? in Sky+

Re: Match Choice Red Button not working?

Baggie1 — Tue, 24 Oct 2023 21:17:30 GMT

The Match choice button still does not work. This is the third time. We have Sky+ . Why is it on the screen if it is not in use. This is very frustrating as I have asked for help last time and nothing has changed

Re: Match Choice Red Button not working?

caesarome — Tue, 24 Oct 2023 21:26:38 GMT

It is to late now for tonights games but if I remember I will check to see if I can access a red button game tomorrow via my box.

Re: Match Choice Red Button not working?

SKY1992bf — Wed, 25 Oct 2023 11:30:27 GMT

@Baggie1 I had same issues last night, just got a interactive services are not available check your box is connected to internet

but I'm not sure that the red button coverage requires internet connection unless things have changed

I'm planning (if I remember) to check again tonight and if I get same issues will take screenshots and flag them to sky

Re: Match Choice Red Button not working?

caesarome — Wed, 25 Oct 2023 18:54:33 GMT

@Baggie1

This is working for me this evening.

Re: Match Choice Red Button not working?

m.m.marian — Wed, 25 Oct 2023 19:01:28 GMT

I keep getting the same problem

Re: Match Choice Red Button not working?

SKY1992bf — Wed, 25 Oct 2023 19:29:24 GMT

It's not working for me either on both main event or Football, plus it's not working on the tnt champions league games either I get the following after pressing the red button

My viewing card is inserted as I can view the game on the main channel as the image above shows, but granted box isn't connected to the web and never has been and I've always been able to view red button until recently, so I don't believe it requires a broadband connection unless the process has recently changed

@Baggie1 @m.m.marian are you seeing the above image or something different (can you post screenshots) and are your boxes connected to the web

i'll flag this thread to sky and see if I can get any answers

Re: Match Choice Red Button not working?

SKY1992bf — Wed, 25 Oct 2023 20:13:19 GMT

An update from me a power cycle of my box has got the TNT service working again, and the image in post 6 above has been replaced with a static image of the below