topic Re: On demand not working in Sky+

On demand not working

Disconat — Fri, 13 Oct 2023 09:14:56 GMT

On demand isn't working however broadband is working fine ( not sky broadband )

I have tried turning on and off and also resetting but nothing

it says connection to router ok

but connection to on demand fail

Re: On demand not working

caesarome — Fri, 13 Oct 2023 09:17:18 GMT

Have you tried a reboot of your broadband router ?

Re: On demand not working

Mark39 — Fri, 13 Oct 2023 09:21:19 GMT

@Disconat try turning both your Sky box and your router off at the plug. Wait 30 seconds before turning your router back on and another 4 minutes before starting your Sky box. Then see if it connects.

Re: On demand not working

Mrskinny7 — Fri, 13 Oct 2023 15:15:42 GMT

It might help if you can provide more information.

Did this happen out of the blue or after changing equipment, service provider or settings?

Is the link to your router via wifi or Ethernet?

Re: On demand not working

JohnRussell — Fri, 29 Dec 2023 21:38:44 GMT

Yes switched everything off and waited 5 min before switching back on. Still the same

Re: On demand not working

Annie+UK — Fri, 29 Dec 2023 21:53:12 GMT

Does it work before 9pm? as a few people have an issue after 9PM but it works fine at other times