topic Bbc HD upgrade in Sky+

BBC Channels

TDGuy — Fri, 06 Oct 2023 15:41:09 GMT

I have Sky + HD but keep getting a message on my tv saying that I need to upgrade to Sky Q to keep BBC channels. What does this mean? As far as I am aware those of us with HD boxes will not be affected by the switch over.

Bbc HD upgrade

LyndseyHogan — Thu, 07 Sep 2023 19:44:52 GMT

why does the comms about the upgrade record on every bbc programme I record and how do I get rid of it. I've just had to sit through an hours programme with half a screen and the message at the bottom that I don't need, I have HD so won't be affected anyway

Re: Will I lose my standard BBC recordings when I switch to BBC

Annie+UK — Thu, 07 Sep 2023 19:50:22 GMT

@LyndseyHogan wrote:

why does the comms about the upgrade record on every bbc programme I record and how do I get rid of it. I've just had to sit through an hours programme with half a screen and the message at the bottom that I don't need ?

If you watch the HD version of the channel do you still see the message?

Re: Bbc HD upgrade

GD1 — Thu, 07 Sep 2023 19:48:33 GMT

@LyndseyHogan Sounds like your recording BBC 1 SD, so that message will remain, you cannot remove it. If you don't have a Sky+ HD box then you won't be able to watch BBC1 HD in your region until you do upgrade.

Re: Bbc HD upgrade

oj01 — Fri, 08 Sep 2023 06:23:29 GMT

@LyndseyHogan wrote:
why does the comms about the upgrade record on every bbc programme I record and how do I get rid of it. I've just had to sit through an hours programme with half a screen and the message at the bottom that I don't need, I have HD so won't be affected anyway

@LyndseyHogan It's incredibly annoying but it's the BBC that are putting the on screen message up and leaving it there throughout the programs. Utterly ridiculous.

Like you, I choose to record the SD version of some programs (primarily for space saving + we know we will be watching them via a magic eye setup in SD anyway).

I know that SD will soon be switched off soon by the BBC but I don't need recordings ruined in the mean time, otherwise they might as well switch it off now.

Re: Bbc HD upgrade

GD1 — Fri, 08 Sep 2023 07:18:10 GMT

@oj01 Would you not be best directing this to the BBC by contacting them?

I'm sure if they reduced the message appearance come switch off there will be a plethora of posts complaining no one told them of this.

Either way they do it they won't be able to win.

Re: Bbc HD upgrade

oj01 — Fri, 08 Sep 2023 07:31:32 GMT

@GD1 wrote:
@oj01 Would you not be best directing this to the BBC by contacting them?

I'm sure if they reduced the message appearance come switch off there will be a plethora of posts complaining no one told them of this.

Either way they do it they won't be able to win.

@GD1

Yes, and I have.

For the past few weeks the message has appeared in between programs, which is fine. But this week it has stayed on screen during programs, rendering them unwatchable.

Re: Bbc HD upgrade

GD1 — Sat, 09 Sep 2023 09:15:08 GMT

@oj01 This articale will explain why its being done https://rxtvinfo.com/2023/bbc-increases-on-screen-alerts-ahead-of-channel-closures/

Re: Bbc HD upgrade

oj01 — Sat, 09 Sep 2023 12:45:35 GMT

@GD1 wrote:
@oj01 This articale will explain why its being done https://rxtvinfo.com/2023/bbc-increases-on-screen-alerts-ahead-of-channel-closures/

So they're not even switching it off until next year but they are choosing to make the programs unwatchable now. Brilliant.

Re: BBC Channels

Annie+UK — Fri, 06 Oct 2023 15:43:31 GMT

Are you watching the HD or SD channels?

Re: BBC Channels

caesarome — Fri, 06 Oct 2023 15:43:53 GMT

If your box is a HD one so you can see your local region on 101 then you shouldn't be being sent these messages as these should go to those that have non HD+ boxes as per this:

https://www.sky.com/help/articles/bbcupgrade

Re: BBC Channels

TDGuy — Fri, 06 Oct 2023 15:46:01 GMT

I have BBC in HD, and many other HD channels (though no paid HD channels) but also have a lot of channels not in HD.

Re: BBC Channels

oj01 — Fri, 06 Oct 2023 18:44:42 GMT

@TDGuy wrote:
I have BBC in HD, and many other HD channels (though no paid HD channels) but also have a lot of channels not in HD.

Then you should only see that message if watching BBC1 in SD on Ch 801

Re: BBC Channels

GD1 — Fri, 06 Oct 2023 18:47:00 GMT

@oj01 wrote:

@TDGuy wrote:

I have BBC in HD, and many other HD channels (though no paid HD channels) but also have a lot of channels not in HD.

Then you should only see that message if watching BBC1 in SD on Ch 801

Or if your recordong from 801 (in SD to save space).

Re: Bbc HD upgrade

aliasthad — Sat, 07 Oct 2023 15:18:36 GMT

Hi,

I just wanted to comment that I have a Sky+HD box and the BBC HD upgrade message appears in a huge white box in the middle of the screen that completely obscures viewing and occurs randomly on any channel. You have to manually back up to get rid of it, which means it has ruined my recordings as I was not present to remove the message.

I have no intention of ever upgrading Sky from my present box as it's too expensive, and since I have Sky+HD, the message is redundant. I have no idea why Sky wishes to ruin the very viewing I'm paying over the odds for. No need for any reply, I just wanted to add my experience to the conversation and I doubt it will be remedied. Currently looking to ditch Sky after being a customer since 1991.

Re: BBC Channels

TDGuy — Sat, 07 Oct 2023 15:20:33 GMT

I am getting it on a lot of channels. I can't remember which ones exactly, but I had the message pop up on a program I was watching from the planner (it was an SD channel but not BBC) and I think on Great Movies at one point. But I definitely have sky + HD box..

Re: Bbc HD upgrade

xenon81 — Sat, 07 Oct 2023 16:36:45 GMT

@aliasthad wrote:
Hi,

I just wanted to comment that I have a Sky+HD box and the BBC HD upgrade message appears in a huge white box in the middle of the screen that completely obscures viewing and occurs randomly on any channel. You have to manually back up to get rid of it, which means it has ruined my recordings as I was not present to remove the message.

I have no intention of ever upgrading Sky from my present box as it's too expensive, and since I have Sky+HD, the message is redundant. I have no idea why Sky wishes to ruin the very viewing I'm paying over the odds for. No need for any reply, I just wanted to add my experience to the conversation and I doubt it will be remedied. Currently looking to ditch Sky after being a customer since 1991.

If the message can't be removed on the recording that implies it was part of the broadcast and not something that could be removed by the viewer. This is the first i've heard of a large white box in the middle of the screen but it won't be something Sky themselves are doing, as the Sky+HD boxes although quite old and no longer supported, aren't affected by the BBC SD closure.

Re: BBC Channels

TDGuy — Sat, 07 Oct 2023 21:40:01 GMT

A large white box is what I am getting also which I have to back up to get rid of. I'm not convinced sky are not doing it because would the BBC tell us to specifically upgrade to sky q? Why would they if we are capable of getting their channels already? Its not the same message as appears on sd boxes which display on BBC channels only and gives us various options on how to upgrade. This only tells us to upgrade to Sky Q.

I too am no longer happy with sky, after two decades of no complaints, as I feel I am no longer a valued customer on sky +. I appreciate they want to move everyone onto Q, so they can close sky + etc, but with a few million people happy with sky + it might be worth them keeping it going for the foreseeable, because in the not too far future satellite tv itself will probably be redundant.

Re: Bbc HD upgrade

aliasthad — Mon, 16 Oct 2023 17:36:02 GMT

@xenon81 wrote:
@aliasthad wrote:
Hi,

I just wanted to comment that I have a Sky+HD box and the BBC HD upgrade message appears in a huge white box in the middle of the screen that completely obscures viewing and occurs randomly on any channel. You have to manually back up to get rid of it, which means it has ruined my recordings as I was not present to remove the message.

I have no intention of ever upgrading Sky from my present box as it's too expensive, and since I have Sky+HD, the message is redundant. I have no idea why Sky wishes to ruin the very viewing I'm paying over the odds for. No need for any reply, I just wanted to add my experience to the conversation and I doubt it will be remedied. Currently looking to ditch Sky after being a customer since 1991.
If the message can't be removed on the recording that implies it was part of the broadcast and not something that could be removed by the viewer. This is the first i've heard of a large white box in the middle of the screen but it won't be something Sky themselves are doing, as the Sky+HD boxes although quite old and no longer supported, aren't affected by the BBC SD closure.

Of course it's Sky doing this. It's a big white box in the middle of the screen telling you to upgrade that you can't get rid of unless you manually back up. The reason it ruined my recordings is that it stays on the screen unless you back up, so if you time a recording and aren't there to see the message and remove it, it will be recorded that way. It appears on any channel at any time including interrupting my on screen menu! I have complained to Sky and they don't care. It's just another way to try and force people to upgrade.

Re: BBC Channels

aliasthad — Mon, 16 Oct 2023 17:41:20 GMT

@TDGuy wrote:
A large white box is what I am getting also which I have to back up to get rid of. I'm not convinced sky are not doing it because would the BBC tell us to specifically upgrade to sky q? Why would they if we are capable of getting their channels already? Its not the same message as appears on sd boxes which display on BBC channels only and gives us various options on how to upgrade. This only tells us to upgrade to Sky Q.

I too am no longer happy with sky, after two decades of no complaints, as I feel I am no longer a valued customer on sky +. I appreciate they want to move everyone onto Q, so they can close sky + etc, but with a few million people happy with sky + it might be worth them keeping it going for the foreseeable, because in the not too far future satellite tv itself will probably be redundant.

Yes, it is Sky doing this and I have the same white box in the middle of the screen that turns up multiple times a day on any channel including the menu screen! It ruined my recording of a program I was really looking forward to - how is that justifiable if I'm paying for it? I complained to Sky and it was pointless. Way too expensive and not worth upgrading. When Sky+HD goes, I go too.