topic Re: Multi room not working in Sky+

Multi room not working

DavidS22 — Thu, 28 Sep 2023 13:50:14 GMT

I have Sky+ HD but second box (multi room) will not receive the paid channels. All works fine on the main box!

I have tried switching off and on, doing a software update on the box and reactivating the viewing card (several times) all to no avail.

I have also tried contacting Sky by phone but wait times are generally excessive.

Can anyone help?

Re: Multi room not working

Annie+UK — Thu, 28 Sep 2023 13:52:04 GMT

I have escalated your post to the Community Messaging Team

This link explains the escalation process

Re: Multi room not working

Lisa-P1987 — Thu, 28 Sep 2023 14:06:12 GMT

Thanks for escalating this. We’ve sent @DavidS22 an invite to chat.

Re: Multi room not working

Addie15 — Thu, 28 Sep 2023 15:14:30 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Multi room not working

Tom35 — Thu, 28 Sep 2023 21:35:57 GMT

I have the exact same issue... basically guides me to go to sky viewing help. This happened all of a sudden in last few weeks

Re: Multi room not working

DavidS22 — Thu, 28 Sep 2023 21:59:31 GMT

@Tom35 Seems to be an issue that can only be fixed remotely by Sky. Options are to phone them (possible long time on hold) or contact via Sky community. I resolved the issue by starting a new discussion which was the elevated. Altogether took about an hour, but at least your holding on the phone.

Re: Multi room not working

caesarome — Fri, 29 Sep 2023 04:48:13 GMT

@Tom35

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Multi room not working

Addie15 — Fri, 29 Sep 2023 07:31:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to Tom35.

Re: Multi room not working

att1 — Sat, 30 Sep 2023 10:12:38 GMT

I also have this issue, when I called on Wednesday 20th September they said that they would send a new viewing card but it hasn't arrived yet, can the sky people on here get the card i have working?

Re: Multi room not working

Annie+UK — Sat, 30 Sep 2023 10:36:51 GMT

@att1 wrote:

I also have this issue, when I called on Wednesday 20th September they said that they would send a new viewing card but it hasn't arrived yet, can the sky people on here get the card i have working?

You'll need to get Sky to send the new card as usually the old one gets cancelled