topic Re: Need to book a engineer in Sky+

Need to book a engineer

Kim354 — Mon, 25 Sep 2023 10:08:49 GMT

I need to book a engineer to look at my sky hd box because it goes frizz, blank, and goes blue screen

Re: Need to book a engineer

Annie+UK — Mon, 25 Sep 2023 10:21:36 GMT

You'll need to find your own local satellite installer in your area, unless you pay for extra insurance ie Sky Protect etc...

Re: Need to book a engineer

TimmyBGood — Mon, 25 Sep 2023 11:11:31 GMT

@Kim354

As @Annie+UK indicates, Sky will now tell you that the only option available from them is to move to Sky Q

If you wish, you could try replacing the Sky+ box with a second-hand unit, but there's no guarantee this will resolve the issue.

Re: Need to book a engineer

Mark39 — Mon, 25 Sep 2023 12:45:53 GMT

@Kim354 as a first step, I would suggest replacing the HDMI cable between your Sky box and your TV. Make sure both your Sky box and TV are in standby when you do it.