topic Re: Sky+ playback in Sky+

Sky+ playback

KirstieTulloch — Sun, 24 Sep 2023 17:07:12 GMT

I've had the following message for over a week:

sky + playback and recording are not available.

I've unplugged & plugged back in multiple times. No joy.

Ive checked my bill & I'm definitely still paying.

Re: Sky+ playback

Annie+UK — Sun, 24 Sep 2023 17:17:09 GMT

I have escalated your post to the Community Messaging Team

This link explains the escalation process

Re: Sky+ playback

Exiled-in-HH — Mon, 25 Sep 2023 06:26:22 GMT

Sounds like the HDD failed?

Re: Sky+ playback

Lisa-P1987 — Mon, 25 Sep 2023 09:05:36 GMT

Thanks for escalating this. We’ve sent @KirstieTulloch an invite to chat.

Re: Sky+ playback

KirstieTulloch — Mon, 25 Sep 2023 09:23:08 GMT

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

Re: Sky+ playback

Mark39 — Mon, 25 Sep 2023 09:26:08 GMT

@KirstieTulloch wrote:

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

Odd. If you can access the forum you should be able to see the chat bubble as it appears here. Sky won't be able to contact you by other means, but you could always call them.

Re: Sky+ playback

Annie+UK — Mon, 25 Sep 2023 09:26:12 GMT

@KirstieTulloch wrote:

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

You'll have to either amend your settings or phone them

Re: Sky+ playback

KirstieTulloch — Tue, 26 Sep 2023 07:14:42 GMT

Sky helpdesk solved this for me.

Re: Sky+ playback

Addie15 — Wed, 27 Sep 2023 13:45:12 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.