topic Re: Viewing card not authorised in Sky+

Viewing card not authorised

JerseyPhil — Sat, 23 Sep 2023 08:50:05 GMT

I have a similar issue that others have raised. We had a cancelled engineers visit for Sky Q upgrade and now, a few weeks later, the card is not authorised? I managed to speak to someone at Sky yesterday who said he would pair the card but still no joy. When I follow the remote instructions it tells me the last three digits of my viewing card are not valid? Please help as it's been days without Sky channels now

Re: Viewing card not authorised

caesarome — Sat, 23 Sep 2023 08:54:59 GMT

When you placed the order for Sky Q did you get sent a new viewing card because of you did try using that one. If you didn't then you will need a replacement so I would call them back again.

Re: Viewing card not authorised

GD1 — Sat, 23 Sep 2023 08:55:06 GMT

@JerseyPhil To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Viewing card not authorised

JerseyPhil — Sat, 23 Sep 2023 09:08:44 GMT

Hi - no we did not get new cards. Do you have any suggested numbers to use as I can not seem to get through to anyone on the usual numbers. Thanks!

Re: Viewing card not authorised

Lisa-P1987 — Sat, 23 Sep 2023 09:38:41 GMT

Thanks for escalating this. We’ve sent @JerseyPhil an invite to chat.

Re: Viewing card not authorised

JerseyPhil — Sat, 23 Sep 2023 09:57:33 GMT

Hi - sorry, I'm a real novice. Where do I find the invitation and how do I join the chat please?

Re: Viewing card not authorised

Annie+UK — Sat, 23 Sep 2023 10:25:37 GMT

@JerseyPhil wrote:

Hi - sorry, I'm a real novice. Where do I find the invitation and how do I join the chat please?

This link explains the escalation process

Re: Viewing card not authorised

Anonymous — Fri, 20 Oct 2023 15:17:22 GMT

I have had the same problem. I ordered a sky q box and immediately cancelled so no card sent. Two weeks ago I get the error message so I have contacted sky 3 times and each time they say they have sent a card and will send another card. They never arrive. They have even said that a sky q box will arrive, I don't want one, I want the viewing card for my sky+ box. Seriously contemplating stopping sky after 23 years. I'm so disappointed, it never used to be like this. Please send me my card and reimburse me for the sky tv I'm paying for and not receiving.

Re: Viewing card not authorised

Annie+UK — Fri, 20 Oct 2023 16:09:59 GMT

@Anonymous wrote:

I have had the same problem. I ordered a sky q box and immediately cancelled so no card sent. Two weeks ago I get the error message so I have contacted sky 3 times and each time they say they have sent a card and will send another card. They never arrive. They have even said that a sky q box will arrive, I don't want one, I want the viewing card for my sky+ box. Seriously contemplating stopping sky after 23 years. I'm so disappointed, it never used to be like this. Please send me my card and reimburse me for the sky tv I'm paying for and not receiving.

This forum is primarily customer-to-customer help

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form