topic Re: Sky+ viewing card issue in Sky+

Sky+ viewing card issue

BC2 — Thu, 21 Sep 2023 18:55:16 GMT

Hi I think I have a problem with my viewing card. We have sky+ and live pause has stopped working; also when we try and watch recorded progs the message says sky+ playback is not available. Also can't record. We have multiroom so I switched cards between boxes and the other card works fine in the living room. Makes me think sky + has somehow disconnected from that particular card ? Tried calling customer servs got a chatbot which sent me here. Any help appreciated. Thanks

Re: Sky+ viewing card issue

Annie+UK — Thu, 21 Sep 2023 18:58:13 GMT

I have escalated your post to the Community Messaging Team

It might be quicker if you phone Sky and get them to re-activate your viewing card

This link explains the escalation process

Re: Sky+ viewing card issue

BC2 — Thu, 21 Sep 2023 19:01:39 GMT

Thanks Annie - on the main customer services number or is there a better number where I can speak to a person?

Re: Sky+ viewing card issue

Annie+UK — Thu, 21 Sep 2023 19:03:28 GMT

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below:

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Sky+ viewing card issue

SKY1992bf — Thu, 21 Sep 2023 19:04:05 GMT

@BC2 If you want to phone then it's the usual contact number, there are no specific contact numbers