topic Re: Multi room not working in Sky+

Multi room not working

Diane77 — Wed, 20 Sep 2023 08:26:28 GMT

Have main sky HD+ box in one room and one multu room with all channels able to record and live pause, working fine. Second multi room suddenly stopped being able to record or live pause.

Have removed and wiped/cleaned viewing card

Unplugged all devices and rebooted

Reset sky+ box and completed the rebuild.

Help please

Re: Multi room not working

Annie+UK — Wed, 20 Sep 2023 09:08:41 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

Re: Multi room not working

Diane77 — Wed, 20 Sep 2023 14:58:34 GMT

Annie

Thank you, I have completed the manual backup but it will not let me reactvate my viewing card. When I use the link it just takes me back to step 1 of manula backup. Amy advice, thank you.

Re: Multi room not working

Annie+UK — Wed, 20 Sep 2023 15:01:29 GMT

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: Multi room not working

Diane77 — Thu, 21 Sep 2023 07:42:25 GMT

Thank you for all your help.

Still not working I have tried install, rebuild, rebotting etc. Reactivated my viewing card by the sky app.

I am getting a message on the front page 'Top picks is only available with an active Sky TV subscription'. Could this mean by viewing card it faulty. Subscription in place, the other box working fine.

Re: Multi room not working

Chigirlx — Thu, 21 Sep 2023 07:44:53 GMT

Same here. Gonna ring them. I've done everything you've tried. No joy.

Re: Multi room not working

Diane77 — Thu, 21 Sep 2023 07:49:37 GMT

When I try to go on channel 106 it says "interactive Services are not avilable. Please check your viewing card is insetted and your sky box is connected to your broadband'.

I have tried the help advice remove card etc. Broadband connection showing okay.

Re: Multi room not working

Chigirlx — Thu, 21 Sep 2023 07:51:15 GMT

Same and many have the same issue since around the 19th. It's annoying as I am paying for this service and can get hardly anything.

Re: Multi room not working

Annie+UK — Thu, 21 Sep 2023 08:46:45 GMT

I messaged Sky in our hidden forum and they are investigating the issue, for now Superusers can either escalate peoples posts or they can phone in to get things put right

Re: Multi room not working

Chigirlx — Thu, 21 Sep 2023 08:58:57 GMT

I phoned and got told they have techinical issues their end and couldn't even get my account up.

Re: Multi room not working

Annie+UK — Thu, 21 Sep 2023 09:03:40 GMT

@Chigirlx wrote:

I phoned and got told they have techinical issues their end and couldn't even get my account up.

Typical 🙄 😞

Re: Multi room not working

Diane77 — Thu, 21 Sep 2023 09:06:37 GMT

Thank you Annie

What do you suggest I do?

Re: Multi room not working

Chigirlx — Thu, 21 Sep 2023 09:36:06 GMT

I rang sky again just now. Fixed in under a minute the card needed to be activated again by sky. I suggest you ask for that to be done

Re: Multi room not working

Mr+Flibbles+86 — Thu, 21 Sep 2023 10:39:47 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Multi room not working

Diane77 — Thu, 21 Sep 2023 13:00:56 GMT

The Sky Tech advisor has fixed the problem. Thank you Annie for all you suggestions to try to fix the problem and then escalating this to the Sky team.

Re: Multi room not working

Noddylyn — Thu, 21 Sep 2023 15:23:36 GMT

Same here how do you get to speak to them

Re: Multi room not working

Annie+UK — Thu, 21 Sep 2023 15:27:24 GMT

@Noddylyn wrote:

Same here how do you get to speak to them

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process:

Escalating a post to a Sky expert

Re: Multi room not working

Addie15 — Fri, 22 Sep 2023 10:17:37 GMT

HI there! Thank you for escalating this. We have sent an invite to Noddylyn.

Re: Multi room not working

Tom-W19 — Sun, 24 Sep 2023 10:26:39 GMT

Hi @Noddylyn

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Multi room not working

NeilC21 — Thu, 14 Dec 2023 19:31:10 GMT

I have the same problem for a few months now and would like to escalated to the Community team as well.