topic BBC upgrade in Sky+

BBC upgrade

Paulandtoni — Mon, 18 Sep 2023 16:57:30 GMT

Cannot update for bbc upgrade, half picture is missing from notification when I log into my account it tells me my account is closed! It's not but I have moved

Re: BBC upgrade

Annie+UK — Mon, 18 Sep 2023 17:10:44 GMT

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: BBC upgrade

caesarome — Mon, 18 Sep 2023 18:41:01 GMT

@Paulandtoni wrote:

when I log into my account it tells me my account is closed! It's not but I have moved

When you moved did you cancel at your old property and then sign up as a new customer at your new home ?

Re: BBC upgrade

Mr+Flibbles+86 — Tue, 19 Sep 2023 08:42:10 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: BBC upgrade

Mr+Flibbles+86 — Thu, 21 Sep 2023 08:46:01 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks