https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415842#M142764 <P>It's unlikely to be a box issue. More likely that the entitlements on the Viewing Card need to be refreshed.</P> <P>&nbsp;</P> <P>You'll need to speak to Sky again - I'm not sure if Sky's messaging team can help with this but if you want to give it a try we can ask them to contact you here so that you can do that via a private online chat?&nbsp;</P> Sun, 17 Sep 2023 13:36:03 GMT Mark39 2023-09-17T13:36:03Z https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415837#M142763 <P>My sky + hd box said no active subscription, I have multiple Room and the other box is fine. Phoned sky and the said the box was faulty. Replaced the box, same issue&nbsp;</P> Sun, 17 Sep 2023 13:28:30 GMT https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415837#M142763 James44 2023-09-17T13:28:30Z https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415842#M142764 <P>It's unlikely to be a box issue. More likely that the entitlements on the Viewing Card need to be refreshed.</P> <P>&nbsp;</P> <P>You'll need to speak to Sky again - I'm not sure if Sky's messaging team can help with this but if you want to give it a try we can ask them to contact you here so that you can do that via a private online chat?&nbsp;</P> Sun, 17 Sep 2023 13:36:03 GMT https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415842#M142764 Mark39 2023-09-17T13:36:03Z https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415861#M142766 <P>Thanks, I will phone them&nbsp;</P> Sun, 17 Sep 2023 14:06:17 GMT https://helpforum.sky.com/t5/Sky/Sky-hd-box/m-p/4415861#M142766 James44 2023-09-17T14:06:17Z