topic Re: Sky + HD box recording issue in Sky+

Sky + HD box recording issue

Doc5907 — Sat, 16 Sep 2023 17:09:23 GMT

Hi there,

Had an old Sky +HD box that I gifted to family friend. I had it since new from sky since 2015 and only used 6 months and then in storage.

Since they fitted the box they came back to me with an issue in thier words "wont record the program your recording when you are watching another channel, checked all cables and its connected ok"

Any idea what the issue could be and possible solution or could the box just be faulty ? Its strange as it did work perfectly before.

Thanks in advance 🙂

Re: Sky + HD box recording issue

Mark39 — Sat, 16 Sep 2023 17:15:49 GMT

Hi @Doc5907 that does suggest it may not have a signal on one of the dish cables. What does the satellite signal strength show (Services > Settings > Signal).

The white part of all 4 bars should be at least half way.

Re: Sky + HD box recording issue

Doc5907 — Sat, 16 Sep 2023 17:39:40 GMT

@Mark39 wrote:
Hi @Doc5907 that does suggest it may not have a signal on one of the dish cables. What does the satellite signal strength show (Services > Settings > Signal).

The white part of all 4 bars should be at least half way.

Thanks @Mark39 have asked them to check