topic Re: Sky Cricket Live feed in Sky+

Sky Cricket Live feed

Thomps557 — Tue, 05 Sep 2023 19:20:21 GMT

Hi,

When I'm watching Sky Cricket the feed keeps stuttering and breaking up. It's the only channel this happens on, that I know of. I can watch the same thing, eh. The Hundred, on Sky mix and the feed is fine.

I've reset box as I get the message of no signal, more than once and it continues.

Any help welcome

Thanks

Re: Sky Cricket Live feed

Mr+Flibbles+86 — Wed, 06 Sep 2023 08:26:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Cricket Live feed

Mr+Flibbles+86 — Fri, 08 Sep 2023 08:37:34 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Cricket Live feed

Thomps557 — Thu, 14 Sep 2023 16:53:32 GMT

Hi,

Yes this is still happening. The same game is on Sky Sp1 and the image is fine.

Re: Sky Cricket Live feed

caesarome — Thu, 14 Sep 2023 18:28:49 GMT

@Thomps557

I have a feeling this was a broadcast issue today as I was seeing the same during England's innings but during Sri Lanka that camera angle when the bowlers were coming into bowl wasn't the usual straight one as it the one at a slight angle so I wonder if there was a camera fault that was causing it today ?

Re: Sky Cricket Live feed

Thomps557 — Thu, 14 Sep 2023 18:37:37 GMT

It's been happening for weeks, through the Ashes and The Hundred. Same thing occurs, when the same thing is broadcast on SS1 or Mix there are no issues.

Re: Sky Cricket Live feed

Mark39 — Thu, 14 Sep 2023 18:41:32 GMT

@Thomps557 do you want us to alert Sky again? You need to engage with the chat bubble in order to report it to them.

Re: Sky Cricket Live feed

Thomps557 — Thu, 14 Sep 2023 18:42:30 GMT

Yes please

Re: Sky Cricket Live feed

Mark39 — Thu, 14 Sep 2023 19:46:35 GMT

OK, look out for the chat bubble, tomorrow now, as before.

Re: Sky Cricket Live feed

Mr+Flibbles+86 — Fri, 15 Sep 2023 08:16:12 GMT

Thanks for escalating this. We’ve sent an invite to chat.