topic They are cables used before we had sky q in Sky+

I would like cables removing

Dewsbury12 — Fri, 11 Aug 2023 15:42:53 GMT

I would like cables removing from outside my house which are clipped to the wall, the ones that are not needed due to us having

sky q

Re: I would like cables removing

Mark39 — Fri, 11 Aug 2023 15:50:29 GMT

You still need cables from the satellite dish for Sky Q.

Re: I would like cables removing

SKY1992bf — Fri, 11 Aug 2023 15:50:34 GMT

@Dewsbury12 you would need to do it yourself or source and pay an independent contractor

sky won't remove any dishes or cables as it's customer property to do as they wish

Re: I would like cables removing

GD1 — Fri, 11 Aug 2023 15:52:04 GMT

@Dewsbury12 wrote:

I would like cables removing from outside my house which are clipped to the wall, the ones that are not needed due to us having

sky q

And removing those cables will stop sky Q from working, unless you are referring to the older Sky HD multiroom box?

They are cables used before we had sky q

Dewsbury12 — Fri, 11 Aug 2023 16:01:49 GMT

They are cables used before we had sky q

Re: I would like cables removing

SKY1992bf — Fri, 11 Aug 2023 16:03:39 GMT

@Dewsbury12 The answer is still the same sky won't remove them as they are your property to do as you please

Re: They are cables used before we had sky q

Mark39 — Fri, 11 Aug 2023 16:05:02 GMT

Do you have separate cables for Sky Q then? Sky Q engineers often use existing cables if they consider them to be serviceable.

Re: They are cables used before we had sky q

Annie+UK — Fri, 11 Aug 2023 16:04:40 GMT

Your cables, thus your resposibility for their removal

Re: They are cables used before we had sky q

Dewsbury12 — Fri, 11 Aug 2023 16:06:00 GMT

No idea, please can you visit the house and remove what is not needed.

Re: They are cables used before we had sky q

Annie+UK — Fri, 11 Aug 2023 16:07:59 GMT

This forum is primarily customer-to-customer help, your not taking to Sky here, you will need to arrange the removal via a 3rd party or do it yourself

Re: They are cables used before we had sky q

Mark39 — Fri, 11 Aug 2023 16:07:59 GMT

Sky won't do that, I'm afraid for the reasons @SKY1992bf posted. You own the cables.

Re: I would like cables removing

Dewsbury12 — Fri, 11 Aug 2023 16:08:40 GMT

Please contact me by phone

Re: They are cables used before we had sky q

caesarome — Fri, 11 Aug 2023 16:08:49 GMT

We are customers here only as you are not talking to Sky so as @Annie+UK has stated here:

@Annie+UK wrote:

Your cables, thus your resposibility for their removal

Re: I would like cables removing

Dewsbury12 — Fri, 11 Aug 2023 16:09:21 GMT

Cables are surplus to requirements from 15 years ago

Re: I would like cables removing

GD1 — Fri, 11 Aug 2023 16:10:57 GMT

@Dewsbury12 No one on the forum can contact you, any staff here would not know who you are or your account/contact details. Your forum ID is not linked to your Sky account due to DPA.

Re: I would like cables removing

Annie+UK — Fri, 11 Aug 2023 16:10:23 GMT

@Dewsbury12 wrote:

Cables are surplus to requirements from 15 years ago

Please read the replies already answering you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: I would like cables removing

SKY1992bf — Fri, 11 Aug 2023 16:11:14 GMT

@Dewsbury12 You have been given the appropriate answer and advice

Re: I would like cables removing

Dewsbury12 — Fri, 11 Aug 2023 18:10:29 GMT

The cable is not used for anything

Re: I would like cables removing

Daniel0210 — Fri, 11 Aug 2023 18:13:54 GMT

@Dewsbury12 wrote:

The cable is not used for anything

@Dewsbury12

As you've been advised a number of times here, the cable is your responsibility. If you can't remove it yourself employ a local handyman to do it.

Re: I would like cables removing

GD1 — Fri, 11 Aug 2023 18:19:42 GMT

@Dewsbury12 You are reading the replies?