topic Re: Viewing card and no subscription channels in Sky+

Viewing card and no subscription channels

alegg1987 — Fri, 04 Aug 2023 13:26:59 GMT

For 3 days now My second sky+ box has message problem with viewing card and no subscription channels available even though I pay for multiroom , I have phoned and was told the issue has been passed on still had no response have emailed and also had no response.Have tried all the methods suggested to no avail am at my wits end.I have been a sky customer for over 20 years and never had an issue but this is now rediculous!

Re: Viewing card and no subscription channels

Mark39 — Fri, 04 Aug 2023 13:31:57 GMT

Sky don't use email as a general means of contact, which is likely why you've not had a response. I'd contact Sky again to see if there's any progress. I don't know if they can help, but if you wish we can ask the messaging team to contact you here so that you can see if they can?

Re: Viewing card and no subscription channels

alegg1987 — Fri, 04 Aug 2023 14:59:13 GMT

I emailed through the app the accounts complaints section and had confirmation of receipt of email. I will be phoning again as not happy.

Re: Viewing card and no subscription channels

alegg1987 — Fri, 04 Aug 2023 15:00:33 GMT

Yes by all means get them to contact me here any help is help 🙂

Re: Viewing card and no subscription channels

Mark39 — Fri, 04 Aug 2023 15:05:43 GMT

OK, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card and no subscription channels

Addie15 — Sat, 05 Aug 2023 07:37:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to @alegg1987.

Re: Viewing card and no subscription channels

Lisa-P1987 — Mon, 07 Aug 2023 09:01:13 GMT

We are still looking to help you @alegg1987 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks