topic Re: Unable to add programmes to schedule in Sky+

Unable to add programmes to schedule

Sealladh — Thu, 03 Aug 2023 11:23:15 GMT

When I try to add a progamme to the schedule for recording I get the series option but then the record symbol doesn't appear against the programme. It's happening to all channels and only started doing this 2 days ago when I was going to update my weekly viewing. I've tried twice to unplug the box and re-start but it is still happening.

Re: Unable to add programmes to schedule

Annie+UK — Thu, 03 Aug 2023 11:32:17 GMT

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Re: Unable to add programmes to schedule

Sealladh — Thu, 03 Aug 2023 11:48:22 GMT

Thank you for the reply. I followed the instructions but it hasn't resolved the problem, sadly. I select record and the series link but it still doesn't show the red record symbol nor appear on my planner. I've tried different channels, in case it was a channel 5 problem, but the same thing happens.

Re: Unable to add programmes to schedule

Annie+UK — Thu, 03 Aug 2023 11:50:08 GMT

Check your software is up to date

You may need to perform a Full System Reset (FSR)

Re: Unable to add programmes to schedule

Sealladh — Thu, 03 Aug 2023 11:54:36 GMT

Will a FSR delete the programmes on my planner and those already recorded?

Re: Unable to add programmes to schedule

Annie+UK — Thu, 03 Aug 2023 11:56:53 GMT

Yes, everything is explained in my FAQ 🙂

Re: Unable to add programmes to schedule

Sealladh — Thu, 03 Aug 2023 11:59:54 GMT

Thank you, I'll take note of all my sheduled recordings and do an FSR. Hopefully it will work.

Re: Unable to add programmes to schedule

Mark39 — Thu, 03 Aug 2023 12:19:30 GMT

@Sealladh use your mobile camera to capture your scheduled recordings list.