topic Re: You do not have Sky+ entitlement in Sky+

You do not have Sky+ entitlement

LD. — Sat, 29 Jul 2023 20:05:58 GMT

We left Sky some months ago (had Sky+) and went back to sky today, upgrading to Sky Q (we had to, to get the Netflix deal). We can't get an engineer appointment for nearly a month, but was told we would be able to use all services, except Netflix and UHD, on our old box, whilst waiting for our Sky Q box. Well we can't. The live channels are on, but can't record, use Cinema, box sets, can't record, nothing. There's no chat option to help and I've tried 3 times to make contact by phone, but given up after being on hold so long. Is there anything I can do to sort this, without actually having to speak to someone at Sky?! Part of the reason we cancelled Sky, was because it's so difficult to contact them, I forgot that until today!

Re: You do not have Sky+ entitlement

caesarome — Sat, 29 Jul 2023 21:57:58 GMT

@LD.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: You do not have Sky+ entitlement

Greenfingers001 — Mon, 31 Jul 2023 07:32:22 GMT

Thanks for escalating this. We’ve sent @LD. an invite to chat.

Re: You do not have Sky+ entitlement

Tom-W19 — Wed, 02 Aug 2023 07:46:45 GMT

Hi @LD.

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.