topic Re: This viewing card is not authorised in Sky+

This viewing card is not authorised

Ragnar007 — Fri, 28 Jul 2023 18:07:00 GMT

Last night I had the message " This viewing card is not authorised. If you have received a new viewing card please insert it now. For more information go to skyviewing help.com" . The thing is I haven't got a new viewing card . I've tried restarting my sky+ box , updating the software and removing and reinserting the card to no avail . I've tried the online help which was about as much use as an ashtray on a motorbike . Any help would be gratefully received.

Re: This viewing card is not authorised

SKY1992bf — Fri, 28 Jul 2023 18:10:43 GMT

@Ragnar007 Have you recently ordered then cancelled a sky Q order?

if you have this automatically starts an irreversible process that cancels any existing viewing cards

if you have not received a new card you will need to call sky and request one

Re: This viewing card is not authorised

GD1 — Fri, 28 Jul 2023 18:10:44 GMT

@Ragnar007 Did you by any chance sign up to Sky Q and then change your mind? You'll need to call Sky to sort the card issue out.