topic Re: Hoping for help…. in Sky+

Hoping for help….

Gadgetsjas — Thu, 27 Jul 2023 12:33:21 GMT

Firstly I should point out I have. Sky+HD box and I would be pretty comfortable around the system, cabling, dish etc. I have been able to resolve a number of issues over the years on various boxes, however this one has me stumped and I am interested to hear if anyone has seen this before?

So my system is on my home and I have my own dish. Both my incoming Coaxial cables are sound and have been tested. When I connect them to the box and start it up on Channel 998 for instance, all works fine and I have two strong signals showing in Settings.
But if I change to Channel 104 or 108 and numerous others, I immediately get the "Your Sky+HD Box isn't getting a satellite signal" message. When I now check settings I find that Input 1 has completely dropped out and I only have a signal on Input 2. If I return to a channel that is working I again go back to Settinhs to find I again have 2 Strong Inputs....????

I have carried out a number of Resets, Restarts and a Rebuild.....to no avail.

I am perplexed and would be grateful for any ideas or assistance people may have to offer. Thanks in advance for your help!!

Re: Hoping for help….

Annie+UK — Thu, 27 Jul 2023 15:17:53 GMT

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out sky or a 3rd party satellite/aerial company

Note: If you have a communal dish then this is maintained by your landlord/building management and NOT sky

Re: Hoping for help….

Gadgetsjas — Thu, 27 Jul 2023 16:32:07 GMT

Hi Annie,

I appreciate your response but I fear I may not have adequately described the scenario....for a large number of channels I have 2 strong signals when I check in Settings. But there are certain channels that have the "No Sat Signal" message, and when I check, I find that for some reason the signal on Input 1 has just disappeared. I skip to the very next channel and I again have two strong inputs.

This likely discounts the possibility of Dish alignment, cables and Lnb's as these are unlikely to alter simply by changing channel.

I can record on a channel I know to be working for instance, while watching another. I believe this also would suggest that the inputs are working correctly. What I don't get is how I put 1 vanishes on certain channels?

Thank you for taking the time to reply.

Re: Hoping for help….

Annie+UK — Thu, 27 Jul 2023 17:08:27 GMT

The channels are spread over a cluster of satellites so you can get a loss of signal on some channels and not others, you'll need to check the transponders the failing channel are coming from to see if there is a pattern

The LNB could be faulty as some frequencies could stop working but not all, a failing tuner could also cause this kind of issue

Best get someone out to take a look

Re: Hoping for help….

Gadgetsjas — Thu, 27 Jul 2023 17:07:28 GMT

I did not know that....That's great information!! Thank you, I appreciate it!