topic Re: very strange problem in Sky+

very strange problem

satmankilkeel — Wed, 26 Jul 2023 14:24:26 GMT

I have been installing sky digital for over 25 years and never have I had this problem occur before. I have a customer who had a rotten dish by the seaside and showing no satellite signal so we agreed for me to change the dish to a new one.. I did this and my meter eas showing striong results from his pole installation. I went to reconnect his sky + hd box for fta channels and it was saying no satellite signal being received along with tyour box is still initilising please return in a few minutes for this featue. I put my meter on the cable inside the caravan and it showed clearly there was a signal. I then came back and pit a sky + box in place and a technomate reciver and all showing no signal. I then opted for the idea of running a cable from another satellite dish across from their caravan and although it was quitee a long run of cable it showed up with a signal on the sky boxes. I came to the conclusion that there was a cable issue so we agreed for me to install new cable to the dish. I did this and upon connecting to the stb low and behold the same thing no signal. I decided to change the lnb to a new quad not a sky q type lnb just a standard quad. same thing no signal. I did a software update still no satellite signal being received. I check ed the satellite signal again with my meter and even reinforced the pole installation but still nothing. I wonder can anyone figure this one out for me cheers

Re: very strange problem

Mark39 — Wed, 26 Jul 2023 14:58:01 GMT

Not an expert here - but the only device that registered a signal from the dish was your meter? Is there any possibility that the dish is pointing at the wrong satellite cluster? It looks like you've ruled out the LNB, the dish and the cabling (connectors too?) and the box! @Godfrey is our undoubted expert who may be able to comment.

Re: very strange problem

satmankilkeel — Wed, 26 Jul 2023 15:41:10 GMT

Mark thanks for the godfrey chap I sent him a copy of the posting.

I doubt it that the dish is looking at the wrong satellite. I have several dishes on this caravan site.. Hopefully Godfrey might have an idea cheers

Re: very strange problem

Godfrey — Wed, 26 Jul 2023 15:48:27 GMT

@satmankilkeel Nothing comes to mind immediately, I will post again if I come up with a possible logical explanation

Re: very strange problem

satmankilkeel — Wed, 26 Jul 2023 15:54:08 GMT

Logical is the key word Godfrey, none of my colleagues can figure this one out. Tomorrow I will try using a dish on a concrete base in a different location and if no joy then I will install fta antenna

cheers

Martin