topic Re: Banner keeps popping up at ad break. in Sky+

Sky banner

Atthur — Sat, 15 Jul 2023 21:37:39 GMT

The sky banner now appears at the start and finish of every break. Can I stop this?

Re: Sky banner

caesarome — Sat, 15 Jul 2023 21:43:48 GMT

Is this on Channel 401 by any chance or is it happening on a different channel ?

You can't fix it btw as Sky will need to investigate it.

Re: Sky banner

Kirsty+S27 — Mon, 17 Jul 2023 09:55:15 GMT

Hi @Atthur

Thank you for bringing to our attention I have sent this off to be investigated and will get back to you as soon as I have more information.

EDIT - can you confirm if this was content you were watching on demand or live?

Re: Sky banner

Kissmyaa — Mon, 17 Jul 2023 19:55:26 GMT

Noticed this too. It's currently doing it whilst watching 106 live.

Re: Sky banner

Kirsty+S27 — Tue, 18 Jul 2023 07:47:41 GMT

Hi @Kissmyaa

Thank you for providing an example on when this occurs. I have passed this onto the support teams.

Banner keeps popping up at ad break.

pallminder — Wed, 19 Jul 2023 17:02:09 GMT

Hello,

I was just watching the Ashes on skysports today and every time there is an ad break the banner (what's currently on and next) pops up at the bottom of the screen.

Anyone else had this problem and any fixes?

I took the plug out and left it for 1 minute and it still does this.

None of the other channels are doing this.

Thanks.

Re: Banner keeps popping up at ad break.

Annie+UK — Wed, 19 Jul 2023 17:05:07 GMT

1 minute is far too short, try at least 5 minutes

Re: Banner keeps popping up at ad break.

pallminder — Wed, 19 Jul 2023 17:06:19 GMT

OK, I will try 5 minutes.

Thanks.

Re: Banner keeps popping up at ad break.

caesarome — Wed, 19 Jul 2023 18:47:02 GMT

@pallminder wrote:

Anyone else had this problem and any fixes?

@pallminder

This is being looked into by Sky so rebooting will not fix it.

The fix is to watch the cricket on Channel 404 and avoid channel 401 for the time being.

Re: Banner keeps popping up at ad break.

SKY1992bf — Wed, 19 Jul 2023 18:59:12 GMT

@caesarome @Annie+UK Any chance this thread and This one can be merged as they are covering same issue

Re: Banner keeps popping up at ad break.

Annie+UK — Wed, 19 Jul 2023 19:01:15 GMT

@SKY1992bf Done 🙂

Re: Sky banner

jan27299 — Tue, 25 Jul 2023 20:43:14 GMT

This is happening now, watching FROM on 106. Really annoying. I thought it was because I'd set a series link reminder, but even after deleting it, it's still happening.

Re: Sky banner

jan27299 — Tue, 25 Jul 2023 20:52:15 GMT

I just switched to Sky Sci-Fi HD - 139 - (didn't realise it was also on there too) and it's not happening on that channel.

Re: Sky banner

Kissmyaa — Wed, 26 Jul 2023 10:02:44 GMT

Additional update....

This appears to be happening on recorded content too. During playback, instead of having the whole banner before and after ad breaks, you are presented with the blue image (bottom left of screen) that you get when you pause/fast forward with the minute counter in the middle.

Got this for both Blue Bloods and The Good Doctor last night.

Re: Sky banner

Bill+Redcliffe — Fri, 28 Jul 2023 16:08:56 GMT

Same thing has just started on my set. Watching test match on Ch 401. I haven't noticed it happening on any other channels yet

Re: Sky banner

caesarome — Fri, 28 Jul 2023 16:20:36 GMT

To avoid that @Bill+Redcliffe you can watch the cricket on 404 as it doesn't happen on that channel.

Re: Sky banner

Moist+Von+Lipwig — Tue, 01 Aug 2023 18:50:46 GMT

It's also appening on my box watching Air Crash Investigation live on National Geographic HD on channel 129.

Re: Sky banner

GeorgeRWP — Tue, 01 Aug 2023 20:17:35 GMT

I have had this on several channels. Currently on 130 every time there is an ad break and when program resumes.

Re: Sky banner

FootyPunditWaffle — Wed, 02 Aug 2023 10:07:20 GMT

I noticed this happening on the 12/07/23 on the overnight series repeats on the Sky Showcase HD channel then it started on Witness HD and Max HD on my SkyHD box.

Somebody at Sky has set a setting which is part of the signal feed that instructs boxes when an ad break starts and ends. Is it not something to do with Sky Stream / Sky Glass and the ad skipping feature?

Re: Sky banner

GeorgeRWP — Wed, 02 Aug 2023 11:33:25 GMT

I have this banner issue. I don't have sky stream not sky glass. I still have the old style HD box. Not even sky Q.