topic Re: Faulty picture in Sky+

Faulty picture

Kaye+Mullen — Mon, 17 Jul 2023 16:07:40 GMT

My signal keeps dropping out and pictures buffering on all channels, I have switched off and on no change

Re: Faulty picture

Annie+UK — Mon, 17 Jul 2023 16:09:57 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Faulty picture

Kaye+Mullen — Mon, 17 Jul 2023 16:12:16 GMT

In settings the signal is good so why am I buffering?

Re: Faulty picture

Mark39 — Mon, 17 Jul 2023 16:18:52 GMT

There's no buffering with Sky+. Nothing is streamed via the Internet that might cause it. Tell us more about what you're seeing and any error message.

Re: Faulty picture

Kaye+Mullen — Mon, 17 Jul 2023 16:45:25 GMT

No error messages. Pictures buffer on all channels so not much more I can say, signal is good in settings so do I need an engineer to call out?

Re: Faulty picture

Kaye+Mullen — Mon, 17 Jul 2023 20:04:01 GMT

No reply to my post from hours ago, do I need an engineer?

Re: Faulty picture

Annie+UK — Mon, 17 Jul 2023 20:13:33 GMT

@Kaye+Mullen wrote:

No reply to my post from hours ago, do I need an engineer?

Do you really need an answer 🙄 It's not rocket science 🙂

Re: Faulty picture

Kaye+Mullen — Mon, 17 Jul 2023 20:32:21 GMT

Thanks for your caring response, if that's your attitude please don't bother next time, I was looking for help not a know it all

Re: Faulty picture

Mark39 — Tue, 18 Jul 2023 07:02:47 GMT

@Kaye+Mullen wrote:

No error messages. Pictures buffer on all channels so not much more I can say, signal is good in settings so do I need an engineer to call out?

Unfortunately if you can't tell us more about what you mean by 'buffering' it's hard for us to help.

Re: Faulty picture

Kaye+Mullen — Tue, 18 Jul 2023 07:18:07 GMT

Pixelisation with stop start sound on all channels on an intermittent basis is all I can tell you, there are no error messages and in settings the signal strength is good, don't know what more I can add but it's frustrating to not be able to get help

Re: Faulty picture

GD1 — Tue, 18 Jul 2023 07:22:02 GMT

@Kaye+Mullen If all channels are pixelating then the issue will most likely be your dish is put of alignment, you will need to call Sky to book an engineer If you've gone through these steps https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Faulty picture

Mark39 — Tue, 18 Jul 2023 07:47:36 GMT

@Kaye+Mullen wrote:

Pixelisation with stop start sound on all channels on an intermittent basis is all I can tell you, there are no error messages and in settings the signal strength is good, don't know what more I can add but it's frustrating to not be able to get help

Pixelation isn't buffering, hence our confusion.

When you tune to one of the affected channels and then look at your signal strengths, does the white part of all 4 bars stay consistently above half way or does it dip below from time to time?