topic Re: How to change Sky box to Sky Stream. in Sky+

How to change Sky box to Sky Stream.

Rouffian — Thu, 06 Jul 2023 07:15:00 GMT

Hi,

I have Sky+ but I am moving to France and it won't work over on the Med coast. I think it's illegal anyway. I have a neighbour in France who has Sky Stream, but his was a new purchase, so he can't help with moving.
There appears to be no way to do it on this site.
I am considering ending this contract and starting a new one, but I have been a customer for 19 years, and I am a big high muckamuck client (Or similar) and would rather no lose any accumulated benefits, if there are any. Also, if I do that I would need to have concurrent contracts, and thus pay twice for the month.

Can anyone advise? I think I could do it as a new customer, but as I said, that's not ideal.

Re: How to change Sky box to Sky Stream.

Tim+Adams — Thu, 06 Jul 2023 07:33:24 GMT

Hi @Rouffian

If you already have a TV subscription then you'll need to call Sky to change to Stream. You can only have one type of TV subscription so the Sky+ will automatically cancel when you activate Stream.

Obviously you are aware Stream can only legally be used in the UK at the registered address.

Thanks,

Tim

Re: How to change Sky box to Sky Stream.

Mark39 — Thu, 06 Jul 2023 08:22:01 GMT

@Rouffian wrote:

I have Sky+ but I am moving to France and it won't work over on the Med coast. I think it's illegal anyway. .

As @Tim+Adams posted, it's no more legal to use Sky Stream beyond the UK/ROI than it is to use Sky+.

Re: How to change Sky box to Sky Stream.

TimmyBGood — Thu, 06 Jul 2023 09:31:21 GMT

@Mark39 wrote:

@Rouffian wrote:

I have Sky+ but I am moving to France and it won't work over on the Med coast. I think it's illegal anyway. .

As @Tim+Adams posted, it's no more legal to use Sky Stream beyond the UK/ROI than it is to use Sky+.

I don't think Stream is released in RoI yet. Glass launched there 25^th August 2022 so Stream will probably arrive next month.

Re: How to change Sky box to Sky Stream.

TimmyBGood — Thu, 06 Jul 2023 09:30:54 GMT

@Rouffian wrote:

I think it's illegal anyway. I have a neighbour in France who has Sky Stream, but his was a new purchase, so he can't help with moving.

Not 'illegal', but certainly a breach of contract. There should be no expectation that Stream will continue to work (if indeed it actually does).

Re: How to change Sky box to Sky Stream.

GD1 — Thu, 06 Jul 2023 09:37:54 GMT

@Rouffian As advised you cannot use any Sky services outside the UK, Sky won't sell you stream or any Satellite subscriptions in France thats a certainty.

There is nothing stopping you from using either the old Sky+ box or a generic satellite receeiver for FTA (Free to air Channels) such as BBC & ITV where there is overspill in to France from the satellite footprint with a sutably sized dish.

Subscriptions can't legitimately be sold in countries Sky don't operate in which is the UK/ROI, Germnanby & Italy (the latter 2 countries will be in their respective languages also)