topic Re: Returning equipment in Sky+

Returning equipment

fowler01 — Thu, 29 Jun 2023 10:37:26 GMT

Returning equipment and no packaging was sent out

Re: Returning equipment

fowler01 — Thu, 29 Jun 2023 10:38:45 GMT

I need to return equipment and was expecting some packaging and returns label and postage

Re: Returning equipment

Annie+UK — Thu, 29 Jun 2023 10:38:47 GMT

What are you trying to return? as Sky+ does not need returning!

Re: Returning equipment

Daniel0210 — Thu, 29 Jun 2023 10:41:05 GMT

@fowler01
If you have Sky Q and have mistakenly posted on the wrong board, so long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning equipment

Mark39 — Thu, 29 Jun 2023 10:46:14 GMT

@fowler01 if you can't use your own packaging, be sure to follow it up with Sky. They'll still charge you if the equipment isn't returned to them, even if you haven't received the packaging from them.