topic Re: In planner cannot access recorded programmes in Sky+ https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4338509#M140447 <P>Hi</P><P>We have same problem go to planner and recordings just get spinning wheel and please wait message,&nbsp; nothing else cant pause, rewind etc</P><P>.Phone line has 40 minute wait time so much for being diamond vip customers what a joke</P> Mon, 19 Jun 2023 19:28:11 GMT SDean 2023-06-19T19:28:11Z In planner cannot access recorded programmes https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4336310#M140369 <P>Sky planner not working to watch recorded programmes</P><P>one box not working but others work</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 16 Jun 2023 20:02:21 GMT https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4336310#M140369 Dorothy1965 2023-06-16T20:02:21Z Re: In planner cannot access recorded programmes https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4336314#M140370 <P>What happens when you try to play a recording? Error message?</P> Fri, 16 Jun 2023 20:09:08 GMT https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4336314#M140370 Mark39 2023-06-16T20:09:08Z Re: In planner cannot access recorded programmes https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4338509#M140447 <P>Hi</P><P>We have same problem go to planner and recordings just get spinning wheel and please wait message,&nbsp; nothing else cant pause, rewind etc</P><P>.Phone line has 40 minute wait time so much for being diamond vip customers what a joke</P> Mon, 19 Jun 2023 19:28:11 GMT https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4338509#M140447 SDean 2023-06-19T19:28:11Z Re: In planner cannot access recorded programmes https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4338548#M140448 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2714039">@SDean</a>&nbsp;try rebuilding your Planner, as described here:&nbsp;<A href="https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/recording-on-sky-plus-different-problem" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/recording-on-sky-plus-different-problem</A></P> Mon, 19 Jun 2023 20:13:16 GMT https://helpforum.sky.com/t5/Sky/In-planner-cannot-access-recorded-programmes/m-p/4338548#M140448 Mark39 2023-06-19T20:13:16Z