topic Re: Eligibility for free sky box upgrade? in Sky+

Eligibility for free sky box upgrade?

mounty24 — Sat, 17 Jun 2023 17:36:03 GMT

I have an old sky box and have read articles suggesting free upgrades to newer sky Q boxes are available to customers in similar situations. However, I'm unable to find out what model of sky box I have and how to know if my box qualifies for the free upgrade.

Thanks.

Re: Eligibility for free sky box upgrade?

GD1 — Sat, 17 Jun 2023 18:18:19 GMT

@mounty24 Does your current box allow you to watch HD channels?

Re: Eligibility for free sky box upgrade?

caesarome — Sat, 17 Jun 2023 18:26:47 GMT

@mounty24

I think you mean this upgrade to a Sky Q box:

https://www.sky.com/help/articles/bbcupgrade

Re: Eligibility for free sky box upgrade?

mounty24 — Sat, 17 Jun 2023 18:39:16 GMT

It is a sky+ hd box so I assume so. I also have been a customer for over 20 years and have seen people saying they have had free upgrades due to loyalty and being a diamond/platinum member.

Re: Eligibility for free sky box upgrade?

caesarome — Sat, 17 Jun 2023 18:44:24 GMT

Why not give Sky a call as they will be only to happy to place an upgrade order for you.

Re: Eligibility for free sky box upgrade?

Mark39 — Sat, 17 Jun 2023 18:48:10 GMT

@mounty24 wrote:

It is a sky+ hd box so I assume so. I also have been a customer for over 20 years and have seen people saying they have had free upgrades due to loyalty and being a diamond/platinum member.

Sky will, no doubt wish to encourage you to switch to Sky Q. I would suggest doing some research to make sure you know exactly what you're after, and then give Sky a call, saying along the lines that you're keen to upgrade to Sky Q but don't want to pay any more than you're currently paying, and see where it goes from there.

Re: Eligibility for free sky box upgrade?

TimmyBGood — Sun, 18 Jun 2023 10:15:24 GMT

@mounty24

The free 'free' offer is to move users off SD-only hardware now that the BBC is ceasing SD broadcast.

There have always been 'free' offers to move from Sky+ HD to Q (I used one in 2016) but note that to Sky 'free' means no up front cost rather than no increase in monthly subscription: they will always attempt to upsell.

Re: Eligibility for free sky box upgrade?

mounty24 — Sun, 18 Jun 2023 10:19:22 GMT

Thanks for the reply! Any idea how much the monthly payment is likely to increase if I upgrade to sky Q and if it is even a possibility to get it free of charge considering the length of time I've been with sky?

Thanks.

Re: Eligibility for free sky box upgrade?

TimmyBGood — Sun, 18 Jun 2023 13:53:28 GMT

@mounty24

Length of time served really isn't a factor: rather the opposite in fact because typically new subscribers get better deals.

Historically Sky has either charged up front for the switch, or made that 'free' in return for a higher subscription cost.

A starting point would be to call them and insist on no fee and no increase per month, but they don't have to offer that if they don't want to.

Beware of the 'VIP Upgrade' which has no fee but includes a mandatory Q Mini box and so adds the Multiscreen subscription supplement.

Re: Eligibility for free sky box upgrade?

mounty24 — Sun, 18 Jun 2023 15:14:48 GMT

Any idea how much it's likely to cost to upgrade to sky Q? Cheers.

Re: Eligibility for free sky box upgrade?

TimmyBGood — Sun, 18 Jun 2023 15:38:27 GMT

@mounty24

In the past the up front cost was set stupidly high (hundreds of pounds) specifically in order to upsell the subscription bundle: for example £299 which magically became£49 if a Cinema subscription was added on an 18 month minimum term. I've no idea what current pricing is: realistically it's all negotiable.

Re: Eligibility for free sky box upgrade?

Annie+UK — Sun, 18 Jun 2023 15:28:14 GMT

@mounty24 wrote:

Any idea how much it's likely to cost to upgrade to sky Q? Cheers.

Phone Sky and ask them, only they will have the definitive answer

Re: Eligibility for free sky box upgrade?

mounty24 — Sun, 18 Jun 2023 18:31:35 GMT

What number do you suggest calling? I can't seem to find a number online and if I do it says it's exclusively available to sky mobile customers only. Thanks.

Re: Eligibility for free sky box upgrade?

caesarome — Sun, 18 Jun 2023 18:38:06 GMT

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Eligibility for free sky box upgrade?

scoobydid+1 — Tue, 18 Feb 2025 10:05:05 GMT

Looking sky hdr box. Quality coming trough my Q box not good .

Re: Eligibility for free sky box upgrade?

caesarome — Tue, 18 Feb 2025 10:08:19 GMT

@scoobydid+1

Your post is difficult to understand but if you are a Sky Q customer you will be unable to move back to using a Sky+ box I'm afraid.

Re: Eligibility for free sky box upgrade?

Daniel0210 — Tue, 18 Feb 2025 10:08:42 GMT

@scoobydid+1 wrote:

Looking sky hdr box. Quality coming trough my Q box not good .

Sorry @scoobydid+1 but your post doesn't make a lot of sense as you've posted on the Sky+ board in a thread about upgrading to Sky Q.

Re: Eligibility for free sky box upgrade?

Ellie_TV — Tue, 18 Feb 2025 10:09:16 GMT

@scoobydid+1 wrote:
Looking sky hdr box. Quality coming trough my Q box not good .

Don't understand what you're asking.

Have you switched from Sky+ to Sky Q already? Are you saying you're interested in getting an HDR capable Q box because you're not happy with the quality of the current Q box?