topic Re: Lost all recordings in Sky+

Lost all recordings

HDRAS — Sat, 17 Jun 2023 16:27:59 GMT

I have lost all my recordings from my planner. I had around 18% free space but it doesn't explain why they've all gone. Have performed housekeeping reset (not a full factory reset as I know that deletes everything) Still nothing. Can anyone help?

Re: Lost all recordings

Laing1 — Sat, 17 Jun 2023 16:33:21 GMT

@HDRAS wrote:

I have lost all my recordings from my planner. I had around 18% free space but it doesn't explain why they've all gone. Have performed housekeeping reset (not a full factory reset as I know that deletes everything) Still nothing. Can anyone help?

@HDRAS is this a Sky Q box or a Sky+ HD box

Re: Lost all recordings

HDRAS — Sat, 17 Jun 2023 16:35:21 GMT

Sorry should've said it's a Sky+ box

Re: Lost all recordings

Laing1 — Sat, 17 Jun 2023 16:45:22 GMT

@HDRAS wrote:

Sorry should've said it's a Sky+ box

@HDRAS you've posted in the Sky Q forum i'll move your post to the Sky+ HD forum for you

Re: Lost all recordings

Mark39 — Sat, 17 Jun 2023 16:48:15 GMT

@HDRAS wrote:

Have performed housekeeping reset...

Do you mean a Planner Rebuild?

Re: Lost all recordings

HDRAS — Sat, 17 Jun 2023 16:59:28 GMT

Yes and made no difference

Re: Lost all recordings

Mark39 — Sat, 17 Jun 2023 18:44:27 GMT

From previous posts, on very rare occasions some sort of glitch can cause this. I imagine it's more likely as the hard disk ages. The likelihood is that some or all of the recordings are still there but no longer accessible. Regrettably there's nothing you can do to retrieve what's left if the Rebuild hasn't worked.

Re: Lost all recordings

HDRAS — Sat, 17 Jun 2023 21:12:39 GMT

Oh that's really annoying because it's wiped everything, even all my series links and anything I had scheduled to record. It's almost like the box reset itself! And I had so many good films on my planner 😒