topic Re: Live Tv in Sky+

I cant get live tv programs

Gail+33 — Thu, 15 Jun 2023 16:51:51 GMT

My tvs picture was breaking up for awhile. Now we can't get live tv programs. We can get it player, bbc player & Netflix.

I have tried new area, new box, even new tv. But same thing happens.

Re: I cant get live tv programs

Annie+UK — Thu, 15 Jun 2023 16:53:44 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

Re: Live Tv

Gail+33 — Thu, 15 Jun 2023 17:44:55 GMT

I'm not getting live tv programs.

Re: Live Tv

SlenderRobert — Thu, 15 Jun 2023 17:46:55 GMT

@Gail+33 wrote:
I'm not getting live tv programs.

What happens when you select a live channel from the EPG? Is there an error message on the screen?

Have you tried turning the puck off at the wall for a minute then back on and allowing it to reboot?

Re: Live Tv

Gail+33 — Thu, 15 Jun 2023 17:57:45 GMT

Tried everything won't let me do anything won't even do anything when search for programs.

Even tried new aerial, new box. New TV. But nothing

Re: Live Tv

SlenderRobert — Thu, 15 Jun 2023 18:02:15 GMT

@Gail+33 wrote:
Tried everything won't let me do anything won't even do anything when search for programs.
Even tried new aerial, new box. New TV. But nothing

What Sky TV service do you have? Is it Sky+ HD, Sky Q, Sky Glass or Sky Stream?

None of them need an aerial.

Re: Live Tv

GD1 — Thu, 15 Jun 2023 18:06:37 GMT

@Gail+33 wrote:

I'm not getting live tv programs.

You're going to need to provide a lot more info about your problem as we can't help based on the little info you have provided.

What system do you have? What messages do you see onscreen.

Providing more details will allow the forum to help you

Re: Live Tv

Gail+33 — Thu, 15 Jun 2023 18:07:56 GMT

Think I'm sky HD. But I'm just got broadband.

Re: Live Tv

GD1 — Thu, 15 Jun 2023 18:10:35 GMT

@Gail+33 You posted your query in the Sky Glass/Stream forum, it's now been moved, however, you still haven't provided the info requested. Getting broadband would not affect Sky+HD as that is a satellite delivered service.

Without the info requested we really can't help.

Re: Live Tv

Daniel0210 — Thu, 15 Jun 2023 18:21:10 GMT

@Gail+33

I've merged your latest posts into your earlier one in which you still haven't answered the question asked by @Annie+UK

Re: Live Tv

Gail+33 — Thu, 15 Jun 2023 19:05:12 GMT

I can't select any programs as there isn't any. It just comes up no signal

Tune channels but nothing happens.

Re: Live Tv

Annie+UK — Thu, 15 Jun 2023 19:16:46 GMT

@Gail+33 wrote:

I can't select any programs as there isn't any. It just comes up no signal

Tune channels but nothing happens.

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out sky or a 3rd party satellite/aerial company

Note: If you have a communal dish then this is maintained by your landlord/building management and NOT sky

"No Signal" is an issue with your TV

Re: Live Tv

GD1 — Thu, 15 Jun 2023 19:11:05 GMT

@Gail+33 A "No Signal" sounds like you trying to get channels on the inbuilt TV tuner, you need to select the relevant HDMI input the Sky HD box is using, there is no need to be tuning anything in on the TV.

Re: I cant get live tv programs

Gail+33 — Thu, 15 Jun 2023 19:32:01 GMT

Tried that didn't do anything.

Re: I cant get live tv programs

Mark39 — Thu, 15 Jun 2023 19:34:29 GMT

Please confirm exactly what the error message on your TV says.

"No signal"?

Re: I cant get live tv programs

Gail+33 — Thu, 15 Jun 2023 20:33:49 GMT

Had it checked my signal is fine.

Re: I cant get live tv programs

GD1 — Thu, 15 Jun 2023 20:39:23 GMT

@Gail+33 Is the TV showing "No signal" or "No Satellite Signal" the 2 are different issues as advised previously.

Have you cycled through the HDMI Inputs on the TV?

Re: I cant get live tv programs

Mark39 — Thu, 15 Jun 2023 21:04:20 GMT

@Gail+33 if you give us a clear answer as to what the error message on your tv is showing, we'll be closer to trying to help. What does the message actually say?

Re: I cant get live tv programs

Gail+33 — Thu, 15 Jun 2023 21:13:59 GMT

When it let's me in. When get past no signal. It says

Need to re tune channels, which doesn't work, doesn't happen nothing happens.

Re: I cant get live tv programs

Gail+33 — Thu, 15 Jun 2023 21:15:40 GMT

Yes didn't make any difference